Praveen Joseph
Dubai,UAE
Summary
Dynamic leader with extensive experience in omnichannel distribution and inventory management, known for enhancing supply chain processes across various sales channels. Demonstrated expertise in inventory forecasting and demand planning, resulting in improved stock accuracy and cost savings. Committed to leveraging technology and data analytics to optimize operational efficiency and elevate customer satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Head Of Horeca Operations and Customer Services
Farzana Trading
Dubai, UAE
05.2023 - 10.2024
- Managed the distribution of fresh, frozen, and chilled food products across the UAE, ensuring end-to-end cold chain integrity and compliance with local regulatory standards.
- Develop and implement operational strategies and processes to optimize efficiency and productivity.
- Streamline inventory management, supply chain, and logistics to ensure timely and accurate deliveries.
- Collaborate with cross-functional teams to ensure effective communication and coordination across departments.
- Monitor operational metrics and key performance indicators to identify areas for improvement and implement necessary changes.
- Monitor customer feedback and implement strategies to continuously improve customer satisfaction.
- Develop and maintain strong relationships with key customers, suppliers, and vendors.
- Collaborate with sales and marketing teams to identify opportunities for business growth and expansion.
Customer Services Manager
Barakat Fruits & Vegetables LLC
Dubai
11.2020 - 05.2023
- Supervised order preparation, coordinated with cross-functional teams, and ensured stock availability to maintain seamless operations.
- Managed communication with customers and business partners, ensuring clear and efficient interactions.
- Led the execution of an ERP migration project, overseeing end-to-end implementation and team alignment.
- Tracked and monitored stock movement, implementing strategies to minimize waste and improve inventory accuracy.
- Developed a CRM tool to track and address customer complaints, enhancing response times and improving issue resolution efficiency.
Operations & Logistics Manager
All Things Mochi
Dubai
12.2017 - 11.2020
- Oversaw wholesale, retail, and eCommerce business operations, driving growth from AED 200,000 to AED 7 million annually.
- Sourced vendors, negotiated contracts, and implemented cost-saving measures to optimize operations.
- Managed global distribution to leading retailers worldwide via client extranet portals.
- Directed inventory management, product pricing, and key business communications to support sustained growth and market reach.
Customer Services Specialist
Aramex LLC
Dubai
02.2014 - 12.2017
- Supervised order fulfillment and last-mile delivery for premium eCommerce clients, ensuring exceptional service standards.
- Coordinated with multiple departments to secure timely and efficient delivery of goods.
- Qualified customers and facilitated new account openings to expand client base.
- Managed service quotations and provided accurate pricing for requested services.
- Maintained ongoing communication with clients, delivering regular performance reports to keep them informed and engaged.
Senior Business Analyst
Tata Consultancy Services
Chennai
06.2011 - 01.2014
- Conducted market research analysis for outsourced clients,
- Coded television commercials to identify brand, product, and variant, ensuring precise classification.
- Achieved high coding accuracy by consistently meeting quality analysis metrics.
- Served as the Human Resources Single Point of Contact (SPOC) for the team, managing HR-related inquiries and coordination.
Customer Services Officer
Cathay Pacific Airways
Chennai
06.2008 - 04.2011
- Key member of the startup team instrumental in launching airline operations at Chennai International Airport.
- Supervised daily aircraft operations, ensuring smooth and efficient workflows.
- Managed critical situations, including flight cancellations, overbookings, and emergency landings, with effective crisis response.
- Handled customer complaints and grievances, maintaining high service standards and customer satisfaction.
Customer Services Assistant
Jet Airways India Limited
Chennai
05.2006 - 05.2008
- Process customer Check in and Boarding
- Verify Travel Documentations
- Assist authorities in conducting Immigration and Customs Checks
- Handle special need passengers and VIP clients.
Flight Supervisor
Taj Flight Catering Services
Chennai
05.2005 - 04.2006
- Process meal orders received from airlines
- Supervise loading of Catering to the Aircraft
- Brief the Cabin Crew about the Load and Special Meal Requests
- Marshal high lifts to the aircrafts ensuring all safety protocols are met.
Education
Diploma - Hotel Management & Catering Technology
Asan Memorial Institute of Hotel Management & Catering Technology
Chennai 06.2002 - 04.2005
Bachelor of Science - Hospitality Management and Hotel Administration
Tamil Nadu Open University
Chennai 06.2005 - 04.2007
Skills
- Omnichannel Distribution
- Inventory management
- Coaching and mentoring
- Client account management
- Recruitment
- CRM
Certification
Certified Logistics and Supply Chain Management Professional, London Institute of Science & Research Center, 12/01/22
Person In Charge Certification, Dubai Municipality Food Control Department valid until 15/05/2029
Languages
English
Native
Hindi
Fluent
Malayalam
Native
Tamil
Native
Timeline
Head Of Horeca Operations and Customer Services
Farzana Trading
05.2023 - 10.2024
Customer Services Manager
Barakat Fruits & Vegetables LLC
11.2020 - 05.2023
Operations & Logistics Manager
All Things Mochi
12.2017 - 11.2020
Customer Services Specialist
Aramex LLC
02.2014 - 12.2017
Senior Business Analyst
Tata Consultancy Services
06.2011 - 01.2014
Customer Services Officer
Cathay Pacific Airways
06.2008 - 04.2011
Customer Services Assistant
Jet Airways India Limited
05.2006 - 05.2008
Bachelor of Science - Hospitality Management and Hotel Administration
Tamil Nadu Open University
06.2005 - 04.2007
Flight Supervisor
Taj Flight Catering Services
05.2005 - 04.2006
Diploma - Hotel Management & Catering Technology
Asan Memorial Institute of Hotel Management & Catering Technology
06.2002 - 04.2005
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