Praveen Kumar
Dubai,DU
Summary
Driven with over 16 years of comprehensive experience in automotive industry in various roles like Training Manager, Body shop manager, CRM, Service In-charge, Service Advisor with extensive experience.
Learning and development, aftersales, sales. Certified from Insurance Institute of India 'Associate'
Trained at Honda cars India and awarded national winner “National Skill contest” FYI 2019-20 Trained on accident analyst at Skoda Plant, Pune India
Trained on Customer service and CX at Volkswagen, Bangalore Trained maintenance PMS, AMC and CX at Ford Plant, Chennai
Deliver classroom and on-job training on automobiles systems (Engine, transmission, diagnostics, etc).
Facilitate training for new vehicle models, diagnostic tools and service procedures.
Develop training manuals, presentations, SOPs and videos.
Tracking CSI, SSI scores, Need analysis, TAT on concern closure
Overview
16
16
years of professional experience
Work History
Works Manager
Isuzu Motors
12.2021 - 05.2025
- Estimated extent of work and tracked prices of materials and parts
- Collaborated with insurance companies and surveyor to streamline claims process and ensure timely payments returned unused and unserviceable repair parts to facility extensive knowledge in damage and loss assessment techniques
- Excellent problem solving skills that help detect and analyze a problem and find solutions Strong observational and investigative abilities that help detect a problem
- Met monthly equipment reconstitution, maintenance, and inspection objectives
- Conducted regular training sessions for staff to stay current on industry best practices and new technologies
- Oversaw daily operations including scheduling and managing a team of technicians and painters
Implemented quality control measures to ensure all repairs met industry standards and customer expectations - Checked completed vehicle repairs for quality assurance
Training Manager
Sundaram Honda Cars
09.2017 - 11.2021
- Conduct technical training sessions for dealership staff on sales and aftersales.
- Deliver classroom and on-job training on automobiles systems (Engine, transmission, diagnostics, etc).
- Facilitate training for new vehicle models for sales and service staff on technical details features and advantages,sales pitch and diagnostic tools and service procedures
- Curriculum development on design update and customize training content as per manufacturer and dealership requirement.
- Develop training manuals, presentations, SOPs and videos.
- Lead generation, Campaign activity, Conversion ratio
- Product demonstration with FABE (Feature, Advantage, Benefit and Experience), Competition comparison training, Objection handling
- Provide hands-on support and guidance to sales and service team during complex concerns Act as technical liaison between staff and OEM support team.
- Ensure all training programs comply with industry regulations and safety standards.
- Monitor and audit to ensure correct application of SOP.
- Collaborate with OEMs, HR, SMs and dealership leadership for training planning and execution.
- Training staff on the use of diagnostic tools and updated software platforms (DMS, CRM,etc)
- Personality development, Life skills, Soft skills, records , customer handling, service ethics, and etiquette for front-line staff
- ISO standards on maintaining of documentation
Bodyshop Manager
Mahavir Skoda
01.2012 - 08.2017
- Worked as Body shop Manager at Mahavir Skoda, for cars like Fabia, Rapid, Octavia, Laura and Superb
- Customer complaints and concerns were also handled by me often, since I was good at it
- Trained at Pune as an Accident analyst
- Met monthly equipment reconstitution, maintenance, and inspection objectives
- Conducted regular training sessions for staff to stay current on industry best practices and new technologies
- Oversaw daily operations of the bodyshop, including scheduling and managing a team of technicians and painters
- Implemented quality control measures to ensure all repairs met industry standards and customer expectations
- Collaborated with insurance companies and adjusters to streamline claims process and ensure timely payments
Service Advisor
ATR Volkswagen Cars Ltd
06.2010 - 12.2011
- Service In-charge (Promoted as CRM)
- Worked as a service in charge at Volkswagen service station for cars like Polo, Vento, Passat and Jetta
- Trained at Bangalore for IT and software skills by Mercury Goldman-Volkswagen
- Attended service and warranty training at Volkswagen plant- Pune
- Writing service orders and descriptions of problems and repairs
- Translating customers' repair problems into standard repair terminology
- Explaining repairs to customers, Handling customer complaints
- Estimating the cost and time needed for repairs
- Met monthly equipment reconstitution, maintenance, and inspection objectives
- Estimated extent of work and tracked prices of materials and parts
- Oversaw time compliance technical orders (TCTOs) to timely achievement
- Checked completed vehicle repairs and warranty for quality assurance.
- Personality development training and ISO standards trainings
- Accident motor claims and liability assurance.
Service Advisor
Lakshmi Ford Cars Ltd
02.2009 - 05.2010
- Worked as a service advisor in Ford service station for cars like Figo, Fiesta, Endeavour and Ikon
- Trained at the Ford Motor Company plant in Chennai
- Got trained about the parts, kinds of repairs, replacement of parts, handling of tools, time chart for repairs, advises to the service teams, cost of parts
- Applying all the trainings given, at work and inspection of vehicle before and after service
- Testing of vehicle and mentioning the repairs to be carried out
- Billing of service cost in fords software DMS
Education
AMIE Section-A -
Diploma - Mechanical Engineering
AIII -
Insurance Institute of India
01.2021
Skills
- Observation and investigation abilities
- People skills
- Public speaking
- Problem solving abilities
- MS Office
Timeline
Works Manager
Isuzu Motors
12.2021 - 05.2025
Training Manager
Sundaram Honda Cars
09.2017 - 11.2021
Bodyshop Manager
Mahavir Skoda
01.2012 - 08.2017
Service Advisor
ATR Volkswagen Cars Ltd
06.2010 - 12.2011
Service Advisor
Lakshmi Ford Cars Ltd
02.2009 - 05.2010
AMIE Section-A -
Diploma - Mechanical Engineering
AIII -
Insurance Institute of India