Summary
Overview
Work History
Skills
Attributes
Accomplishments
Timeline
Generic
Praveen Kundar

Praveen Kundar

Dubai

Summary

Dynamic Trade Finance Officer with a strong history at RAK Bank, specializing in middle office operations and delivering exceptional customer service. Proven ability to leverage trade compliance knowledge and effective cross-selling strategies to enhance client portfolios while mitigating risks. Notable achievements include driving operational efficiency and achieving high levels of client satisfaction through robust relationship management and financial product sales.

Overview

19
19
years of professional experience

Work History

Trade Finance Officer

RAK Bank
Dubai
12.2013 - Current
  • Servicing the customers in terms of the execution of transactions and query management.
  • Supporting the Relationship Management Team in the overall customer transactions and queries.
  • Liaising with the internal partners to ensure the completion of transactions and queries.
  • Providing timely advisory services on all technical aspects to the wholesale and SME banking clients, and relationship managers in structuring transactions/deals related to trade finance.
  • Analyzed financial data to assess risk associated with international trade finance activities.
  • Reviewed and processed trade finance transactions, including letters of credit, collections, guarantees, and trade loans.
  • Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
  • Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Assisted in implementing the TBML process and operating procedures.
  • Performing IMB and vessel tracking for all trade product transactions is part of the TBML detection and prevention process.
  • Managing the quality assurance process implemented as part of TBML screening and followed by remediation.
  • Executed UAT test cases according to defined test plans and acceptance criteria. Documenting test results, defects, and observations accurately and comprehensively.

Customer Service Manager

ICICI Bank Ltd
India
04.2008 - 08.2013
  • Providing client service to existing customers in order to manage all aspects of customer relationships
  • Prospecting and identifying new leads and pitching to the clients
  • Cross selling of banking products and services like Business Loan, Mortgage Loan, Car Loan, Credit Cards, and Bank Assurance for both new and existing customers
  • Handled direct sales activities and also sales team for the new branch opened
  • Strategist & implemented ways to achieve sales targets for the branch bank
  • Responsible for increasing the branch’s client base and revenues and also experienced in opening CASA Accounts
  • Worked as Privilege Banker, Trade Service Officer and Customer Service Manager
  • Managed SME portfolio for the mega branch and responsible for their migration into digital banking
  • Handled customer complaints, escalations and other grievances received at branches
  • Leading a result oriented team and is responsible for managing the Branch Banking Operations, Audit& Compliance, ensuring high quality service and Customer Relationship Management
  • Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times
  • Handled Forex desk; buying, selling of foreign currencies, travel cards, opening of FCNR deposits and conversion of FCNR deposits for customers

Accounts Assistant

Mr. Padmanabha Kanchan C.A
India
03.2007 - 08.2007
  • Company Overview: Chartered Accountant firm
  • Worked with Chartered Accountant firm ( Mr
  • Padmanabha Kanchan C.A) as Accounts Assistant responsible for audit and books entry
  • Chartered Accountant firm

Financial Advisor

IMRS
India
08.2006 - 02.2007
  • Company Overview: Corporate Agent for TATA AIG
  • Meeting with clients and offering specialized financial guidance and advice
  • Completing financial needs analyses, creating and explaining customized plans by utilizing knowledge of tax investment strategies
  • Assessing client's financial portfolios and encouraging clients to invest for the future
  • Corporate Agent for TATA AIG

Skills

  • Middle office operations
  • Trade compliance
  • Customer service
  • Cross-selling products
  • Solution management
  • Credit assessment
  • Trade operations management
  • Structured trade solutions

Attributes

Total 17 years of work experience in banking and finance industries with experience of Trade Service, Relationship Management, Customer Service and Banking Operations with strong skill of cross selling, identifying the potential sales and business opportunities.

Accomplishments

  • Awarded as Best Employee of the Month in bank

Timeline

Trade Finance Officer

RAK Bank
12.2013 - Current

Customer Service Manager

ICICI Bank Ltd
04.2008 - 08.2013

Accounts Assistant

Mr. Padmanabha Kanchan C.A
03.2007 - 08.2007

Financial Advisor

IMRS
08.2006 - 02.2007

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Praveen Kundar