PRAVEEN PARASHAR
ABU DHABI
Summary
I look forward to acquire a remarkable and versatile position in my profession by working noticeably with above the mark performance in an organization of repute, through my skills, knowledge, qualifications, experience and confidence.I am an experienced Team Leader with background in managing and developing high-performing teams. Strengths lie in leadership skills, conflict resolution, and strategic planning. Proven track record of boosting team productivity while ensuring adherence to company policies and procedures. Committed to fostering professional growth in team members, leading to increased efficiency and overall company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Supervisor
Capital catering and Services
ABU DHABI
12.2024 - Current
- Company Overview: catering partner for Etihad Airways
- Championed the adoption of new technologies to improve team productivity and service delivery.
- A key player in managing the flow of service deliveries from the source department until the final delivery at the aircraft.
- Responsible for managing the smooth day-to-day operations in Service Logistics (Operations) and the transport department.
- Analyzed customer feedback data to identify areas of improvement within the organization.
- Maintained an organized filing system for all documents related to team activities.
- Conducted quality checks and accuracy audits.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Kitchen and Customer Services Manager
Tim Hortons
Port Perry
05.2023 - 11.2024
- Upheld quality control policies and procedures to increase customer satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and regulations.
Asst. Manager- Customer Services and Operations
Sky Gourmet Catering Pvt. Ltd.
New Delhi
04.2010 - 01.2021
- Company Overview: A Gate Group Member.
- Customer service: a one-point contact for the airline's clients to resolve all their queries and issues.
- To ensure timely dispatch and delivery of meals and ancillaries to the aircraft, as per schedule and in line with hygiene and food safety procedures.
- Also responsible for staff training and briefings.
- To develop and implement SOPs, and ensure that laid-down SOPs are followed at all levels, at all times.
- To conduct appropriate safety and operational audit programs.
- To conduct audits at the ramp to ensure that all safety guidelines are followed by the staff at all times.
- Handled multiple airline clients, such as Virgin Atlantic Airlines, Oman Air, Air India, and Jet Airways, as key account manager.
- Responsible for conducting training for operations staff, including modules such as induction, ramp safety, flight dispatch/execution, and personal grooming.
- Organizing and upkeep of an updated equipment inventory, and appraising the airlines accordingly.
- Menu planning, meal sensory checks, assisting in the derivation of man-hours, and assisting in menu profiling.
Catering Officer
Jet Airways India Pvt. Ltd.
09.2007 - 03.2010
- Handled International as well as domestic operations and well trained in handling B-777(200-300), B737 (900-800-700-400-200), AIRBUS (340-330-320-310) type of Aircrafts
- Ensured the catering quality and the standard as per the specification of the airline and taking into consideration HACCP and ISO norms
- Making duty roasters for the team members
- Co-coordinating with caterers and other departments
- Analyzing crew and passenger feedback
- Clearing catering challans and financial data
- Ramp and hygiene audits at the catering and airport
- Quality checks and audits
Flight Co-coordinator
Oberoi Flight Services
New Delhi
11.2001 - 09.2007
- Company Overview: Leading flight catering in India.
- Resolved customer complaints or answered customers' questions.
- Ensured timely delivery of meals and services on various airlines, in accordance with the specifications provided by the airlines.
- Responsible for providing a crisp and clear handover to the cabin crew on board the flights to which I was allocated.
- Reviewed subordinates work to check adherence to quality standards and proper procedures.
Education
Diploma - Hotel Management, catering technology and applied nutrition
IHMCT&AN Gwalior
Gwalior, India01.2000
A.I.S.S.C.E -
C.B.S.E
01.1997
A.I.S.C.E -
C.B.S.E
01.1995
Skills
- Customer relationship management
- Excellent and effective verbal and written communication skills
- Delegation skills
- Prioritization skills
- Service logistics
- Staff training
- Team management
Accomplishments
- Received training on HACCP certification.
- Received training on Ramp Safety.
- Letter of appreciation from the Catering Manager, Jet Airways for hard work and determination.
- Selected Best Team Member for the year 2002-2003 for successfully and efficiently providing services to Jet Airways.
Field Of Interest
- F and B Services
- Catering Operations
- Customer Services
- Lounges
Languages
- English
- Hindi
- Gujarati
Personal Traits
- Strong Interpersonal, Communication & Team management skills.
- Ability of self-learning.
- Hardworking.
- Ability to work under pressure of deadlines.
- Keen to learn new things and to learn fast.
- Excellent knowledge of Airlines and Institutional catering operations.
Certification
- HACCP certified
Languages
HINDI
First Language
English
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Timeline
Team Supervisor
Capital catering and Services
12.2024 - Current
Kitchen and Customer Services Manager
Tim Hortons
05.2023 - 11.2024
Asst. Manager- Customer Services and Operations
Sky Gourmet Catering Pvt. Ltd.
04.2010 - 01.2021
Catering Officer
Jet Airways India Pvt. Ltd.
09.2007 - 03.2010
Flight Co-coordinator
Oberoi Flight Services
11.2001 - 09.2007
Diploma - Hotel Management, catering technology and applied nutrition
IHMCT&AN Gwalior
A.I.S.S.C.E -
C.B.S.E
A.I.S.C.E -
C.B.S.E
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