Praveen Sivanath
Room Division Manager
Dubai,Dubai
Summary
Driven Rooms Division Manager with 3 years of experience and 14 years in hospitality in varies Managerial roles.Extensive understanding of leadership and team supervision. Dedicated to holding employees to excellent standards of customer service and maintaining relationships with guests.
Overview
24
24
years of professional experience
12
12
Certifications
Work History
Room Division Manager
Suha Hospitality
Dubai
05.2019 - 09.2020
- Focused and experienced Hotel Operation, Room Division & Front office Manager, who is driven to deliver towards the best achievement of the organizational goals
- Possessing proven track record of effectively managing and coaching the teams of Operation Department’s & front office department in order to increase customer satisfaction
- Tactful approach towards problem solving and forming strategies to improvement the processes, positive changes, colleague satisfaction and financial results for the stakeholders.
- Inspected rooms for damages and sufficient housekeeping practices.
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Office Manager
Suha JBR Hotel
Dubai, Dubai JBR
04.2010 - 06.2019
- Duba
- Suha Hospitality ( Sharaf, Pre-Opening Operation & Cluster, )
- Directly supervises entire front office personnel
- Interact and coordinates the activities of the front desk such as reservations, guest services, cashiering, night audit, and Concierge and telephone areas
- Prepare monthly reports and budget for front office department
- Trains all front office personnel
- Participates in the recruitment and selection of front office personnel
- Schedules / rosters the front office staff
- Performance evaluation, award reward recommendation, training need identification, motivating and coaching of each front office employee
- Master key control, Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems efficiently
- Updates group information, maintains, monitors, and prepares group requirements
- Reviews and completes credit limit reports
- Works within the allocated budget for the department
- Enforces all cash handling, internal controls, and credit policies
- Ensure the grooming standard in line with the hotel policy
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report and maintain close observation of daily house count
- Monitor high balance guest and take appropriate action
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and minor configuration changes
- Monitor all V.I.P 's special guests and requests
- Review daily front office work and activity reports generated by Night Audit
- Perform other duties as requested by management
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assistant Front Office Manager
Suha Hotel JBR
Dubai, Dubai
04.2009 - 04.2010
- Acted as point of contact for vendor collaboration for contracted services.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Completed monthly and quarterly [Type] reports for senior management.
- Reduced customer issues by 80 % with introduction of surveys and questionnaires.
- Interacted with customers by phone, email or in-person to provide information.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Supervised payroll corrections for accuracy and duplications.
- Drafted employee work schedules to fill coverage gaps.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Delivered clerical support by handling range of routine and special requirements.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
Assistant front Office Manager
Oasis Beach Hotel & Tower
08.2006 - 04.2009
- A Five star hotel (252 Rooms) and adjoining deluxe apartments (180 apt),
- Anaged by the Jebel Ali International
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Guest Service Agent
Oasis Beach Hotel & Tower
Dubai, UAE, UAE
01.2006 - 08.2006
Guest Service Agent
Oasis Beach Hotel
Dubai, UAE, UAE
03.2003 - 12.2005
Marketing Executive
Glaxo Smithkline ( A Multinational pharmaceuitcals Company) Sri Lanka
, Sri Lanka
01.1998 - 05.2002
Sales Representative
City Medical Services ( PVT LTD)
Colombo, Sri Lanka, Sri Lanka
08.1996 - 01.1998
Front Office Receptionist
A Five Star Resort Hotel, Aitken Spence Hotel Managements Limited
Ahungalla
03.1995 - 04.1996
- Conversant with the Following Hotel Software’s:
- Fidelio 6.20,Micros
Education
Bachelor of Business Administration -
Central University of Nicaragua
Diploma - Hotel management
Kandy hotel management school
Skills
Rooms division
Room breakdown
Personal grooming standards
Managerial skills
Managerial experience
Effective managerial techniques
Room deliveries
Certification
Opera PMS 5.00
Additional Information
- Extra Miles: , Customer Excellence (Jebel Ali International Hotels) Effective Leader (Jebel Ali International Hotels) Managing Our Diversity (Jebel Ali International Hotels) Master Calls 1: Appraisal Process (Jebel Ali International Hotels) First Aid for Appointed Person (First Security Group) Fire safety Awareness (First Security Group)
Timeline
Room Division Manager
Suha Hospitality
05.2019 - 09.2020
Front Office Manager
Suha JBR Hotel
04.2010 - 06.2019
Assistant Front Office Manager
Suha Hotel JBR
04.2009 - 04.2010
Assistant front Office Manager
Oasis Beach Hotel & Tower
08.2006 - 04.2009
Senior Guest Service Agent
Oasis Beach Hotel & Tower
01.2006 - 08.2006
Guest Service Agent
Oasis Beach Hotel
03.2003 - 12.2005
Marketing Executive
Glaxo Smithkline ( A Multinational pharmaceuitcals Company) Sri Lanka
01.1998 - 05.2002
Sales Representative
City Medical Services ( PVT LTD)
08.1996 - 01.1998
Front Office Receptionist
A Five Star Resort Hotel, Aitken Spence Hotel Managements Limited
03.1995 - 04.1996
Bachelor of Business Administration -
Central University of Nicaragua
Diploma - Hotel management
Kandy hotel management school