PRAVEEN SURESH
THAZHAVA,KOLLAM
Summary
Obtain a challenging leadership position where my extensive experience of 6 years in managing and training staff, implementing cleaning protocols, and maintaining high standards of cleanliness can be utilized to enhance the organization's reputation and deliver exceptional customer service.
Overview
6
6
years of professional experience
Work history
SENIOR SUPERVISOR
FLORA INN DUBAI
DUBAI
11.2020 - Current
- Obtaining the list of vacant rooms to be cleaned immediately, a list of prospective check-outs or discharges to prepare work assignments
- Assigning the team members their duties and inspecting the work for conformance to prescribed standards of cleanliness
- Maintaining clear and efficient communication and coordination with the front office and other departments of the hotel
- Scheduling the periodic major cleaning projects including carpet shampooing, cleaning of walls, cleaning of management office windows, elevator doors, cleaning of atrium glass
- Coordinate with the outside laundry to ensure that room linen is correctly processed and returned in a timely manner
- Updated the system with the real-time status of room occupancy and the cleaning status
- Coordinated with the housekeeping manager in conducting the performance appraisal
- Trained new employees for adapting to the hotel SOPs (standard operating procedures)
- Controlling all expenditures relating to housekeeping, including Labor, guest room supplies, and all cleaning supplies and equipment
- Recording data concerning work assignments, personnel actions, and timecards, and preparing periodic reports
- Attending the meetings with other departments heads in the absence of housekeeping executive manager
- Guided and coached staff to achieve individual growth and sales production targets.
- Confirming all housekeeping staff members arrive or find substitutes for absent employees
- Ensuring that the guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
- Organizing and developing the overall day to day operation of the housekeeping department accommodating 228 rooms.
HOUSEKEEPING SUPERVISOR
FLORA INN DUBAI AND FLORA AL BARSHA
DUBAI
09.2019 - 11.2020
- Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment
- Obtain prospective checkouts and stayovers to prepare work assignments
- Examine building to determine the need for repairs and cleaning issues
- Working effectively with the maintenance department on guest room maintenance needs
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority
- Audited rooms after cleaning to check cleanliness standards.
- Communicated management feedback to improve team performance.
- Conduct monthly inventory count on all linen to reduce waste and theft
- Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required
- Train, supervise and monitor the quality of work of other housekeepers.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
HOUSEKEEPING TEAM LEADER
FLORA INN DUBAI
DUBAI
03.2019 - 09.2019
- Observing service behaviour's of employees provides feedback to individuals continuously strives to improve service performances
- Assist seniors in counselling, motivating and coaching employees to follow all
- Obtains the list of rooms to be cleaned immediately the list of prospective checkout or discharges to prepare work assignments
- Inventory, order, and stock the laundry room with all needed equipment supplies per guidelines provided
- Communicates areas in need of attention to staff follow up to ensure understanding
- Handles guest problems and complaints seeking assistance from supervisor and manager as necessary
- Inspected rooms, completed daily assignment sheets, supervision of staff members, assisted with the ordering of supplies, interactive with guest at the assigned location
- Communicated repair needs to maintenance staff for prompt remedial action.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Disposed of rubbish and recycling according to waste management procedures.
- Help the team whenever workload was heavy
- Complete schedule and training for personnel
- Complete other duties as assigned.
GUEST SERVICE AND MINIBAR ASSOCIATE
FLORA INN DUBAI
DUBAI
11.2018 - 03.2019
- Provide customer service to guests with various needs and inquiries
- Always available to deal with guest complaints/problems
- Comply with safety and security standards
- Well versed in the local amenities, room types, rates, and hotel services
- Providing excellent service to maintain positive customer experience
- Assisting guests with their luggage upon checking in or checking out of the hotel
- Creating a friendly environment for hotel guests
- Cleaned and defrosted the mini-bars regularly and consistently
- Maintained a fully stocked inventory of all mini-bar items
- Raised of checks and maintaining Mini bar Register
- Authorized to enter all guest rooms pertaining to Mini bar at any given point of time
- Stocked and replaced missing items, inspect, move, and clean the mini bars in accordance with departmental procedures and policies
- Maintained, tracked, and completed daily worksheet of mini bar stock
- Worked well under pressure in a fast-paced environment
- Ensured every room was charged properly for items consumed.
ROOM ATTENDANT (NIGHT INCHARGE)
FLORA INN DUBAI & FLORA GRAND
DUBAI
07.2018 - 11.2018
- Greet guests upon interaction with a warm and friendly greeting
- Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming
- Clean and polish furniture and fixtures; dust furniture, walls or equipment
- Perform house person and lobby attendant duties when short staffed or during peak periods
- Train staff to clean rooms in an efficient manner according to established standards Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
- Transport cart with cleaning supplies, amenities, and linens to the assigned guest room.
Education
HIGHER SECONDARY, CBSE - COMPUTER SCIENCE
SSLC, CBSE - undefined
BACHELOR OF HOTEL MANAGEMENT DEGREE - HOSPITALITY
Skills
- Excellent attention to detail
- Resolving problems using good judgment
- Can work well in stressful, high-pressure situations
- Superb manual dexterity and able to operate all necessary equipment
- Ability to deal professionally, courteously, and tactfully with the public and co-workers
- Microsoft Office expertise
- Good oral and written communication
- Target-driven
- POS Systems
- Data Entry
- Project scheduling
- Bookkeeping
- Excellent in using system
- Ability to follow directions and instructions
- Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies
- Ability to work on my own or in teams
Personal Information
- Date of birth: 01/15/96
- Nationality: INDIAN
- Marital status: MARRIED
Affiliations
- Photography
References
References available upon request.
Timeline
SENIOR SUPERVISOR - FLORA INN DUBAI
11.2020 - Current
HOUSEKEEPING SUPERVISOR - FLORA INN DUBAI AND FLORA AL BARSHA
09.2019 - 11.2020
HOUSEKEEPING TEAM LEADER - FLORA INN DUBAI
03.2019 - 09.2019
GUEST SERVICE AND MINIBAR ASSOCIATE - FLORA INN DUBAI
11.2018 - 03.2019
ROOM ATTENDANT (NIGHT INCHARGE) - FLORA INN DUBAI & FLORA GRAND
07.2018 - 11.2018
AMRITA VIDYALAYAM, PUTHIYAKAVU - HIGHER SECONDARY, CBSE, COMPUTER SCIENCE
THE INDIAN SCHOOL, BAHRAIN - SSLC, CBSE,
ORIENTAL SCHOOL OF HOTEL MANAGEMENT - BACHELOR OF HOTEL MANAGEMENT DEGREE, HOSPITALITY
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