Praveen Thmbarambil
IT Consultan
Dubai
Summary
Successful IT Manager offering 17 + years of experience in demanding environments focused on producing cutting-edge designs for IT Industry. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
IT Consultant
Bizland IT Solutions LLC
Dubai
12.2014 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Contributed to project cost estimates and budgets based on assessment of client needs.
Network Engineer
Nexus Computer Systems LLC
Dubai
05.2013 - 12.2014
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
- Managing the Projects
Information Security Analyst
3i Infotech Ltd
Chennai
06.2012 - 04.2013
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Carried out day-to-day duties accurately and efficiently.
Technical Support Engineer
CMS
Cochin
04.2007 - 05.2012
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Technical Support Engineer
Accel Frontline LTD
Cochin
10.2005 - 04.2007
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - BCA
NEFTU
India 04.2001 -
GED -
IIM Indoor
India 04.2001 -
Engineering Diploma - Computer Hardware And Maintenance
Polytechnic College
India 04.2001 -
Skills
Information Technology Infrastructure
undefinedCertification
PMP
Timeline
IT Consultant
Bizland IT Solutions LLC
12.2014 - Current
Network Engineer
Nexus Computer Systems LLC
05.2013 - 12.2014
Information Security Analyst
3i Infotech Ltd
06.2012 - 04.2013
Technical Support Engineer
CMS
04.2007 - 05.2012
Technical Support Engineer
Accel Frontline LTD
10.2005 - 04.2007
Bachelor of Science - BCA
NEFTU
04.2001 -
GED -
IIM Indoor
04.2001 -
Engineering Diploma - Computer Hardware And Maintenance
Polytechnic College
04.2001 -
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