Praveena Bobbala

• Looking after entire workshop operation and assist service Manager for day-to-day operations.
• Ensured workshop operations were in accordance with Health, Safety and Environmental standards.
• Monitoring workshop productivity/Efficiency and Utilization.
• Guiding team to get good CSI scores and RPI for every month.
• Handle & resolving customer complaints
• Recruitment and appraisal of direct reports.
• Minimizing repeat repairs through repeat repair analysis.
• Handling Branch warranty claims and spot checking of warranty claims.
• setting clear vision and goals for Service Department to achieve targeted performance.
• Follow-up and effective communication with front office and workshop Team Leaders.
• Report all unique warranty related repairs to technical support team especially on new cars.
• Team budget planning/monitoring team targets.
• Handling Team of Quality Control, Timekeepers & Workshop Teams and Service Advisors.
• special tool audit and new tools ordering..

• Ensuring optimum utilization of the available workshop labor and resources to achieved set operational efficiency targets. The role involves ensuring the team.
• Carries out vehicle repair and service activities in accordance to established quality, safety and efficiency guidelines and within set time frames.
• Tests drives the car along with the customer to identify and gauge the complaints.
• Prepares the team for upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner. Once this is done, explains the job in conjunction with the foreman and communicates any relevant information gathered during the test drive to ensure vehicle diagnosis is carried out on a firm footing.
• Reviews pre-order forms (parts forma) to confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem. Once this is done, ensure service advisor authorizes the forms and liaises with the parts supervisor to order the parts.
• Checks warranty period of the car, whether it is modified or undergone an accident to assess warranty claim acceptance prior to recommending warranty jobs. Once this is done, obtains approval from service manager.
• Assesses cars for faults and analyses parts replacement versus parts repair to ensure acceptance of warranty claims.
• Monitors warranty jobs to ensure the team follows the set warranty guidelines. This includes reviewing job cards and other documentation to justify warranty claims and facilitate smooth processing.
• Test drives ready cars to conduct a final quality check.
• Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions.
• Checks the car testing equipment every two days to update technical software if required.
• Send DISS (Direct Information Service System) Inquires to the manufacture for technical support or to get approval for expensive warranty parts.

• Diagnosing & performing all types of Mechanical jobs electrical job.

• To complete all specified jobs as per job work order.

• To keep a high Quality & standard of service as per company norms.

• To minimize repeat repairs.

• Maintained quality assurance and customer satisfaction objectives.
• Executed diagnostics, troubleshooting and evaluations on Equipments.
• Organized work to meet demanding production goals.
• Completed job reports and logs immediately following service calls.
• Set up and performed test activities.
• Performed complex mechanical alignments and calibration of equipment to quality standards.

• Attaining periodical maintenance vehicle.
• Diagnosing & performing all types of mechanical jobs.
• Performing major service repairs.
• Performing diagnosis of electronics on components like Engine , Electrical, body electronics, vehicle theft security systems, etc.
• Updating of scan tools & controllers through computers.
• Performed troubleshooting and diagnosis on malfunctioning equipment