Praveena Vineta D’souza
Kuwait,Kuwait
Summary
Experienced Service Manager skilled in team supervision, coordination and control. Built rapport and relationships to achieve business objectives. Coordinates people and resources well to achieve jobs within cost, quality and time constraints. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
Work history
General Services Manager
Kuwait Energy Company, Kuwait
Kuwait , Kuwait
2018.06 - Current
- Implemented new policies to reach regulatory compliance.
- Prepared rotas and assigned workloads to achieve service targets.
- Analysed customer feedback and trends to drive process improvements.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Championed development of new services to improve operational output and meet KPIs.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Monitored operational progress against budgets for cost-effective service provision.
- Generated monthly and quarterly forecasts of team costs and project revenues.
Senior Employee Affairs Analyst
Kuwait Energy Company
Kuwait, Kuwait
2023.06 - 2024.06
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
- Reviewed financial statements to identify variances and overages, suggesting internal controls to increase adherence.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Maintained in-depth knowledge of industry advancements and emerging software tools to improve analytical workflow.
- Automated tasks to increase efficiency and reduce department workload.
- Coordinated high-volume workflow to complete simultaneous high-value and projects.
- Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Utilised data visualisation tools to generate and deliver compelling presentations for internal an external stakeholders.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
Admin & General Services Officer
Kuwait Energy Company
Kuwait , Kuwait
2010.06 - 2013.06
- Maintains excellent processing of KEC business travels expenditure.
- Maintains office services by organizing office operations and procedures controlling correspondence designing filing systems reviewing and approving supply requisitions assigning and monitoring clerical functions.
- Assisting in Events, supervise and monitor implementation.
- Prepares Monthly Deduction List send the same to HR Department.
- Follows up with GS Support, on Visas, Permits and Related issues.
- Contributes in Designing and implementing of office policies by establishing standards and procedures.
- Completes operational requirements by scheduling and assigning employees, following up on work results.
- Keeps GS Manager informed by reviewing and analysing special reports summarizing information; identifying trends.
- Completes operational requirements by scheduling and assigning employees, following up on work results.
- Maintains workflow by studying methods, implementing cost reductions, and developing reporting procedures.
Education
Bachelor of Arts - English literature
Himalayan University
IndiaDiploma - Reservation & Ticketing System
IATA certificate from Montreal
IndiaSkills
- Motivational leadership
- Staff development
- Service management
- Resource evaluation
- Strategic planning
- Workflow planning
- Communication skills
Languages
English
Fluent
Hindi
Advanced
Timeline
Senior Employee Affairs Analyst
Kuwait Energy Company
2023.06 - 2024.06
General Services Manager
Kuwait Energy Company, Kuwait
2018.06 - Current
Admin & General Services Officer
Kuwait Energy Company
2010.06 - 2013.06
Bachelor of Arts - English literature
Himalayan University
Diploma - Reservation & Ticketing System
IATA certificate from Montreal