Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimist approaches and capitalizing on new opportunities.
Motivated, results-driven & experienced operations & Human Resource with over 15 years of extensive and diverse experience.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Sales & Ops Manager
Fenuegreek Africa Ltd, Zanzibar Tanzania
07.2022 - 06.2023
Develop goals and objectives that tend to growth and business
Design and implement business plans and strategies to promote the attainment of goals
Ensure that the company has the adequate and suitable resources to complete its activities ( e.g. People, material, equipment etc.)
Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
Maintain relationships with partners/vendors/suppliers
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
Created world-class sales strategy to achieve established targets.
HR & Operations Executive
DULSCO LLC
Dubai, UAE
12.2021 - 06.2022
Maintain HR documentation, such as Employee Handbook, Standard Operating Procedures, Policies and Guidelines, Service Agreements, and Contracts of Employment
Coordinated and handled approximately 3200 employees and was responsible for managing employee concerns, onboarding, offboarding, orientation, payroll queries, HR letters, HR procedure, administration, leave management, visa medical, dealing with PRO for visa process as well as local recruitment agencies for the recruitment process
Help employees with their appraisals, and employee benefits packages
Mentor Human Resources staff and provide necessary counseling services as and when needed
Oversee and accomplish administrative processes
Maintaining compliance with the state, federal or local labor or employment laws.
Maintained duty of impartiality to advise clients on their legal position in workplace disputes.
Worked with wider HR teams for consistent application and interpretation of HR policies and processes.
Supervising employee grievances, meetings, and terminations
Operations Manager
Totus Business Solution, Transguard Group LLC
04.2015 - 01.2021
Managing the mobilization & on-going contract delivery of over 6250 employees, in accordance with contractual & statutory requirements .
Initiated, developed & implemented policies and processes which reduced unauthorized absenteeism by 2.4%
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Identified growth opportunities and handing them over to the relationship manager to convert to deals
Once converted ensured receipt of any applicable addendum, additional contract security and mobilization payments
Liaised daily with the overseas recruitment manager/arrivals manager on status of Demands
Ensured delivery of scorecards in line with group and business unit budgets and expectations
Resolved staff issues together with relevant internal departments
Leading a team of 6250+ across 12+ locations
Developed, recommended and implemented strategies to improve employee work quality and speed.
OPERATIONS COORDINATOR
AT Transguard Group LLC, TG AVIATION SERVICES
Dubai, UAE
02.2012 - 11.2016
Worked on to EK Sky Cargo / Dnata Cargo at Dxb & DWC airports.
Ensured compliance with all company standards and procedures.
To manage and operate the development and implementation of administrative systems and procedures to support the airside operations team within the business unit in coordination with site Supervisors, Admin Support.
Liaising with Corporate Services such as HR - regarding mobilization of new joiner employee inductions and all the administration process
Liaising with Property & Logistics regarding transportation and accommodation requirements.
Responsible for onsite training, development and reviewing the team, all training records to be completed and filled accordingly
Ensure all staff members are well presented at all times, including uniforms, general appearance.
Implemented corrective actions after collecting and analyzing customer and employee feedback.
Coordinating with the client as and when required ensuring all requests are adhered too within the agreed satisfactory time limit
HR Coordinator
Transguard Group HR
Dubai , Dubai
01.2009 - 01.2012
Providing general administrative support such as preparing correspondence, forms and reports, arranging meetings, composing regular correspondence, processing confidential reports and documents, filing
Obtaining necessary approvals, signed Requisitions Forms & supporting documents.
Following the labor law according to the situation and HR practice.
Preparing source documentation needed for new hires or effective changes in pay, status, or benefits and medical cards for employees.
Maintaining employee file records up to date by handling changes in employee status in timely manner.
Assisting in the payroll to process with the supporting documents
Organizing the event and training session foe employee's benefits
Maintains employee information by entering and updating employment and status change data.
Responsible for raising operational amendment forms on time to ensure that all employees are updated as and when necessary
Administration Assistant
Transguard Group, TG HMRT
01.2006 - 01.2009
Responsible to maintaining time sheets and accurately inputting time and attendance data into the computer for construction site based employees
Responsible to verify attendance, hours worked and pay adjustments while tracking overtime hours to process monthly payroll
Responsible for keeping track of leave application, Resignation, sick days for employees
Resposheet, payroll reportsnsible to paper time
Kept and maintained accurate filing system for preservation of office information.
Assisting site based on their admin related queries.
Maintain polite and professional communication via phone, e-mail, and mail.
Managing subordinates and handling their daily reports to get their task discharged before time collapse.
Education
Master of Business Administration Operations (MBA 2015 -2016 ) - Operations
Jaipur National University
Bachelor Of Business Administration (BBA 2001 - 2004) - Business Studies
Rajiv Gandhi Open University(STEDCouncil of India)
Intermediate (12th Class ) - Senior Secondary
Govt. Boys Sr. Secondary School (CBSE )
India
High School ( 10th Class) -
Government Boys Secondary School (CBSE )
Skills
Excellent communication and inter personal skill
Empathetic possess the ability to listen patiently
Strong analytical problem-solving skills
Effective team player, quick and willing learner
Self-confidence, Hardworking, Good computer skills
PROCUREMENT MANAGER at WASCO ISOAF TANZANIA LTD (East Africa Crude Oil ProjectPROCUREMENT MANAGER at WASCO ISOAF TANZANIA LTD (East Africa Crude Oil Project