Prayana Jayaprakash
Ships Agency Administrator - DA Desk Operations
Fujairah
Summary
Dedicated shipping industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Ships Agency Administrator
Wilhelmsen Ships Service, L.L.C
11.2010 - Current
- Notice period : 1 month
- JOB, Preparation and verification of Final Disbursement Accounts (FDA) according to the agreed tariffs and rates so as to despatch it to the concerned customer
- Accounting Petty cash Vouchers into Vessel Operating
- Support System (Voss) and International Finance System (Ifs) on a monthly basis
- Invoicing of vessel related cost sheets on a monthly basis for revenue generation
- Despatching and recording of Final Disbursement Accounts to the customer on time to avoid delay in payment
- Accounting supplier and vendor invoices into Vessel Operating Support System (WASP) for smooth finalisation of FDAs
- Assisting Credit Control Team by providing the FDA second copies for clearing outstanding dues from customers
- Receiving and Forwarding shipments to related parties using DHL/TNT/UPS software and maintaining proper record for tracking purpose.
- Answering to FDA related operational queries from various customers.
- Providing necessary vouchers to Accounts Payable team for payment related purposes.
- Assisting Despatch team with necessary directions for sending FDAs.
- Carried out day-to-day duties accurately and efficiently.
- Prepare and submit cash requests & expense reports for expenses incurred by the administrative officer.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
Education
MBA - Finance And HR
TKM Institute of Management, University of Kerala
Kollam, India 06.2008 - 09.2010
B.Sc - Physics
Sree Narayana College
Kerala, India 08.2005 - 04.2008
High School - Science
Indian School Fujairah, Indian School
Fujairah, U.A.E. 04.2003 - 03.2005
Skills
Good Communication skillsEasily adaptable to changing situationsProactive and efficient team player
Team relationships
Inter-agency Coordination
Building client relationships
Professional relationships
Interagency cooperation
Accomplishments
- Achieved excellent results by completing the assigned task of finalising and submitting FDAs with accuracy and efficiency.
- Collaborated with a team of Tech Mahindra from India in the development of an operational software named WASP for day to day operations/DA related works.
- Resolved operational DA errors by raising ticket on time with Technical IT support.
- Supervised a team of 5 staff members in the DA department by providing assistance, training and advise in all aspects of DA related works.
Additional Information
- Visa : Employment Visa
- Driving license: Valid U.A.E. license
Timeline
Ships Agency Administrator
Wilhelmsen Ships Service, L.L.C
11.2010 - Current
MBA - Finance And HR
TKM Institute of Management, University of Kerala
06.2008 - 09.2010
B.Sc - Physics
Sree Narayana College
08.2005 - 04.2008
High School - Science
Indian School Fujairah, Indian School
04.2003 - 03.2005