Preksha H Dodmane
Dubai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Krazybee Services Pvt Ltd
2018.12 - 2023.08
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Representative
Hinduja Global Solutions, HGS
2017.01 - 2018.06
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Accountant
Trust Controller
2015.05 - 2016.12
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency by implementing new software solutions.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly.
- Prepared accurate financial statements for management review, aiding in informed decision-making processes.
- Monitored bank account activity regularly, identifying potential errors or fraudulent transactions for swift resolution.
Education
Bachelors of Commerce - Buddhist Studies
Karnataka University Dharwad
Siddapur04.2015
Skills
- Coaching
- Complaint resolution
- Cash Handling
- Shift Scheduling
- Team Supervision
- Work Planning
- People Management
- Problem-Solving
Accomplishments
- Achieved 5times StarPerformer award by achieving target with accuracy and efficiency.
- Achieved 2 times Employee of The Year
Certification
- SAP FICO S4 HANA
- Tally ERP 9
- MS Word
- MS Excel
Additional Information
Visa Status : Sponcered Visa
Exp Date : 31-10-2025
Languages
English
Hindi
Kannada
Timeline
Team Leader
Krazybee Services Pvt Ltd
2018.12 - 2023.08
Customer Service Representative
Hinduja Global Solutions, HGS
2017.01 - 2018.06
Assistant Accountant
Trust Controller
2015.05 - 2016.12
Bachelors of Commerce - Buddhist Studies
Karnataka University Dharwad
- SAP FICO S4 HANA
- Tally ERP 9
- MS Word
- MS Excel
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