Prem Chand

Rejoined in July 2025

• Managed daily operations to ensure seamless shipment handling.
• Cultivated and sustained strong relationships with existing clients to meet their needs effectively.
• Monitored delivery progress, addressing any arising issues or challenges promptly.
• Developed and presented comprehensive quarterly reports to senior management, highlighting performance and key metrics.
• Managed CRM database, ensuring accurate tracking of sales leads and customer interactions.
• Monitored and reported on the effectiveness of marketing campaigns to optimize future efforts.
• Provided administrative support to the sales and marketing team, streamlining operational efficiency.

• Review all incoming Repair Orders daily, ensuring proper assessment of work content, warranty applicability, and any required modifications.
• Monitor part criticality, including NIL stock and AOG situations, and coordinate with key stakeholders to arrange appropriate solutions.
• Follow up with the Dispatch Section on overdue repair orders that have not yet received acknowledgment.
• Update the status of Repair Orders in Ultramain Software, ensuring accurate data entry for seamless tracking and visibility of the process across all relevant teams.

• Managed the oversight of life-limited aircraft component installations and transactions in compliance with EASA maintenance standards.
• Processed various work packages, including INT, Weekly, Service, A-Check, and C-Check, ensuring timely updates to APU hours and cycles in Ultramain Software.
• Monitored deferred defects, collaborating with relevant departments to report and rectify discrepancies in line with operational standards.
• Addressed Technical Discrepancy Reports (TDRs) from external departments, efficiently raising Equipment Service Requests (ESRs) and Fault Forms as required.
• Regularly updated Fuel Exception Reports to maintain compliance and operational efficiency.
• Ensured accurate aircraft logbook entries for hours and cycles, adhering to internal departmental requirements and external QA and GCAA standards.
• Performed a range of technical duties within the Technical Records Section, contributing to system maintenance and data integrity.
• Assisted with the organisation and management of technical records, including the storage and retrieval of documents from archives, to maintain an efficient and accessible filing system.