Premila Koli
Airport Service Professional
Dubai
Summary
Experienced, reliable and outgoing professional seeking a position as a Team Leader in a people-oriented organization where I can utilize my effective communication skills, a friendly, calm and confident personality to maximize my Customer Service, Sales and Airport experience to achieve company goals in a challenging environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Fresh Express
Dubai
07.2022 - Current
- Generates Local Purchase Orders (LPO's) and coordinate with the sales team across UAE for consistent delivery.
- Organizes and supervise work functions of Sales Team and hold accountability of operations to ensure the delivery is completed within the stipulated time.
- Handling inquiries from customers both online and offline.
- Experience in dealing with Premium clients and providing them exclusive premium quality products as per their requirement.
- Generate sales report on daily basis and ensure the sales are conducted without any error.
- To keep a track on the pricing which fluctuates very frequently and provide the correct product price to eliminate any financial loss for both customer and the company
- Documented details about delivery times, problems and special circumstances.
- Provided shipping documentation and relayed information to recipients.
- Answered customer inquiries regarding shipments and provided updates on product arrival.
Passenger Services Agent
GLOBE GROUND INDIA PVT LTD
Bangalore
06.2019 - 01.2022
- Worked as Qatar Airways core team member in areas such as Preflight, Check In, Boarding, Arrivals, Baggage Handling, Post Flight and Reservation.
- Assisting VIP customers, customers with reduced mobility and to take care of young customers and unaccompanied minors to ensure a wonderful airport experience.
- Issuing Electronic Miscellaneous Documents towards excess baggage charges and conduct training for staff.
- Handled flight irregularities like AOG (Aircraft on Ground), delays and cancellations in efficient manner.
- Worked as a lead at baggage services department and deploy resources to different areas to ensure the task is completed within the time frame.
- Assist customers to register their mishandled baggage report and conclude the case with regular follow up to ensure business continuity. Follow up with different stations to ensure the bag is transferred for passenger collection in case of missing.
- Uphold company standards by providing best services and by maintaining optimum quality service to the customers.
- Conduct review briefings with the team members to ensure proper communication and provide feedback to the reporting Manager/Supervisor.
- Performed functions of mishandled baggage handling in arrival, proper checks in World Tracer for bags and in order to ensure the best services to customers upon arrival.
- As a team leader, a safe work culture was performed following Management Policies, Procedures and Safety Standards.
- Reporting culture at work was followed at all times.
Sales Officer
AVA Merchandising Solution Pvt. LTD
Bangalore
10.2018 - 05.2019
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Enhanced sales operations through development of new sales strategies and customer follow-up
- Prepared sales reports with informative key data.
- Creating a pleasant customer experience by greeting and engaging valued customers.
- Emphasis on selling and revenue maximization.
- Ensure company sales targets are achieved.
- Performing cashier role and generate sales report on daily/monthly basis.
- Performing stock control formalities and ensure the product quality is maintained as per the company standards.
- Focused on present, promote and sell products/services using my experience to existing and prospective customers.
- Excellent problem-solving skills and ability to prioritize.
- Ability to work in a fast-paced environment.
- Socially- focused, with helping attitude.
- Accurately describe product features and benefits.
- Good team player with ability to build and maintain relationships.
- Ability to demonstrate professionalism and enthusiasm.
Education
GED -
Aptech Institution of Aviation
Bangalore, India 03.2017 - 06.2018
High School Diploma -
Kendriya Vidyalaya
Shillong, India 03.2014 - 07.2018
Skills
Effective Communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Fresh Express
07.2022 - Current
Passenger Services Agent
GLOBE GROUND INDIA PVT LTD
06.2019 - 01.2022
Sales Officer
AVA Merchandising Solution Pvt. LTD
10.2018 - 05.2019
GED -
Aptech Institution of Aviation
03.2017 - 06.2018
High School Diploma -
Kendriya Vidyalaya
03.2014 - 07.2018
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