PREMKUMAR MATHIALAGAN

• Established and cultivated solid business relationships with new or existing customers.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Travelling overseas to establish the company banner and to secure the customers in MEA and Europe areas.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Implemented systems to use available tools and procedures to increase sales.

● Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

● Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.

● Identified and maximized sales opportunities and increased customer retention rates.

● Developing and maintaining client relationships in MENA & European marine, offshore and industrial sectors for business development.

● Securing service contracts with vessel managers and owners to develop continuous and prioritized support for vessel managers.

● Coordinate with other departments to ensure the smooth implementation of the project, good development of service work, and guarantee the long-term development of business.

● Support Head of Service Sales in the preparation of sales forecasts, to set up sales strategy, design, integration, and regulation of marketing source

● Preparing and delivering technical presentations explaining products and services to customers related to marine, oil & gas, and industrial sectors.

● Promoted every inquiry and shared actual customer feedback to secure orders by monitoring customer’s business activities

• Manage a team of Service Engineers and Service Technicians.
• Organize, coordinate and delegate technical and operations tasks of the technical department.
• Dealing directly with the customer until getting approval on the quoted projects.
• Introduce, adjust, and distribute procedures and work instructions that relate to technical matters.
• Determine repair specifications for dry-docking, maintenance, and surveys together with the most economical method to complete these.
• Ensure proper up-to-date records are prepared during and on completion of repairs for actual and anticipated expenditure as well as the quality of the works and products.
• Prepare estimate spreadsheets for review. Attend site visits to review the project before and after estimation included assigning labor hours, sub-contract work, etc.
• Assisted in the preparation of a procurement plan with the buying department to agree on suppliers & sub-contractors, terms & conditions, and discount levels.
• Analyze and recruit technicians and service engineers to strengthen the current team.
• Leveraged estimating tools and quotes from vendors to develop cost estimates and lead times for proposals.
• Attended customer and vendor meetings to answer technical questions and complete required deliverables.
• Identified areas of risk or lack of information to produce estimates or provide suggestions for risk mitigation.

• Responsible For Mechanical Division. Managing a team of marine technicians and assistants.
• ● Estimate and prepare quotation according to the project and the man-hours required.
• Preparing recommended tools and spares to proceed with the job
• ● Leading a team according to the customer's inquiry Repairs & Overhauls Ship Main & Auxiliary Engines
• Inspection and Overhauling of Turbo Chargers, Oil Pumps, Hydraulic Pumps, Hydraulic Cylinders, Control Valves, Water Pumps, Air Compressors, Actuators & Valves, Mud Pumps. (prepare a detailed report of overhauling/inspection)
• Inspection and Overhauling of Centrifugal Pumps, Vane Type Pumps, Mechanical Seals, Hydraulic Motors.
• Inspection of Overhauling of Heat Exchangers.
• Maintenance of Draw works, Swivels, Rotary Table, and Traveling Blocks.
• Preparation of required spares list, Preparing overhauling/ inspection report, recommendations after overhauling
• Applied effective time management techniques to meet tight deadlines.
• Providing Service Support to Oil Rig platforms.
• Developed and maintained courteous and effective working relationships.

• Carried out routine monitoring of engines and recording the parameters.
• Supporting 1st engineer for Preparing schedule and spares for shout-down. Maintaining spares and service records and logging in to the system.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Shadowed senior team members to learn all related jobs and tasks.
• Supported departmental tasks to increase understanding of industry processes.