Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Prem Kumar S Makhija

Bangalore ,India

Summary

Motivated student with passion for travel and entertainment. Charismatic communicator utilises previous travel experience to promote local and international travel opportunities. Ambitious consultant eager to offer strong history of recreational travel to dynamic sales opportunity. Superior knowledge of resorts, amenities and attractions. Persuasive communicator with talent in sales and relationship management. Emerging travel professional with commitment to crafting superior travel experiences. Excels in sales-driven environments with proven history of client-centered communication. Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork. Dynamic Travel Planner and Manager with [Number] years of success working closely with business executives to identify and address individual needs. Adept at planning and scheduling challenging booking functions, using wide range of internal and external systems. Skilled in cultivating productive relationships with external travel agencies, expediting booking requests. Goal-oriented travel management professional with [Number] years of experience working within organizations ranging in size, value and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness and supporting attainment of challenging business objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team leader

Aegis Pvt Ltd
Bangalore, Indian
05.2014 - 08.2017
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Assessed feedback to maximise customer satisfaction and loyalty.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.
  • Led shifts and motivated team to drive sales.
  • Managed accurate and timely delivery of dispatch orders to customers.

Sr customer support

Firstscorce
Bangalore , India
11.2013 - 04.2014
  • Responded to ticket requests quickly and helpfully to deliver excellent customer service.
  • Created intranet documentation to support staff training, uplifting technical abilities.
  • Provided quick, reliable 1st and 2nd line support for timely ticket resolution.
  • Communicated application status requests to customers, advising on completion timeframes.

Senior Sales Executive

TRIPCRAFT HOLIDAY PVT LTD
Bangalore, Indian
12.2018 - 03.2023
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
  • Earned performance awards for achieving customer satisfaction ratings of [Number]% and securing [Number] high-profit accounts.
  • Expertly negotiated contracts and packages to optimise yields.
  • Identified prospect needs and offered appropriate products and services.
  • Increased revenue through upselling and consistent contract renewals.
  • Maintained close and regular contact with assigned clients to nurture long-term relationships.
  • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Generated leads through cold calling, industry networking and social media to reach monthly targets.
  • Empathised with customers and translated technical concepts to promote understanding.

Education

Bachelor of Business Administration -

Kurpa nadhi College
Bangalore , India
06.2011

Skills

  • Sales prospecting
  • Product and service knowledge
  • Customer oversight
  • Field sales visits
  • Sales call strategy
  • Consultative sales
  • After-sales customer service
  • [Type] product knowledge
  • [Area of Expertise] market assessment

Languages

English
Proficient
C2
Hindi
Upper intermediate
B2

Certification

  • CSP - Certified Sales Professional

Timeline

Senior Sales Executive

TRIPCRAFT HOLIDAY PVT LTD
12.2018 - 03.2023

Team leader

Aegis Pvt Ltd
05.2014 - 08.2017

Sr customer support

Firstscorce
11.2013 - 04.2014

Bachelor of Business Administration -

Kurpa nadhi College
Prem Kumar S Makhija