Prerana Basera
Manager In Operations
Dubai
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager in Operations
SBI cards
Gurgaon
04.2023 - 10.2024
- Coordinated with other internal departments and vendors to keep operations running smoothly and solve both routine and complex problems.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Contacted vendors with past due accounts to formulate payment plans and discuss restructuring options.
- Researched and resolved billing discrepancies to enable accurate billing.
- Experience in developing and implementing SOPs to streamline business operations, enhance efficiency & improve compliance.
- Processed and verified invoices to secure accuracy of billing information.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
Deputy Branch Manager
ICICI BANK
Bikaner
11.2020 - 04.2023
- Learning agility
- Client Centricity
- Leadership
- Operational Risk management
- Risk Identification, analysis of internal loss data management, Managing Branch compliance
- Advised clients on Mortgage, Credit Cards, Business Loan, Cash Credit Card Limits, Account and Personal Loans, Fixed Deposits, Insurance, KKV, OD, SIP.
- Responsible for managing general banking operations as part of retail banking team.
- Maintaining existing client relationships and identify new business opportunities
- Supports Bank's strong relationship banking culture through ongoing customer contact, quality customer service, and superior product knowledge
- Handling Global Corporate Clients across sectors comprising Manufacturing, infrastructure, IT and various others.
- Building positive relationships with customers, Assisting with generating new business, Identifying opportunities for greater profits through Understanding customer needs and develop plans to address them
- Maintaining good service levels and cross sell bank products.
- Servicing clients with products like Investment, Insurance and Loans.
- Organized,stocked and maintained teller window area, clearing.
- Supported KYC processes for prospective and existing customers.
Education
Post-Graduation Diploma in Banking And Finance - Trade And Finance
ICICI MANIPAL ACADEMY BANGLORE
BANGLORE 02.2020 - 09.2020
Bachelor of Engineering - Computer Science And Programming
Galgotias University
Greater Noida 09.2015 - 05.2019
Skills
Retail Banking Operations
Relationship Building and Management
Vendor Management
Team leadership
Stakeholder Management
MS Excel
MS Word
Certification
IRDA
Personal details
DOB -14feb1997
Marital status-Married
Timeline
Manager in Operations
SBI cards
04.2023 - 10.2024
IRDA
03-2021
Deputy Branch Manager
ICICI BANK
11.2020 - 04.2023
Post-Graduation Diploma in Banking And Finance - Trade And Finance
ICICI MANIPAL ACADEMY BANGLORE
02.2020 - 09.2020
Bachelor of Engineering - Computer Science And Programming
Galgotias University
09.2015 - 05.2019
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