Prerna Gurnani
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Manex Trading LLC
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the concerned department.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Haji Properties
08.2010 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Officer
ICICI Bank Representative Office
01.2006 - 11.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Receptionist & Telephone Operator
New Medical Centre Hospital
07.2004 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Answered phone promptly and directed incoming calls to correct offices.
- § Assisted Medical Director (3 months),preparing hospital protocols, receiving, screening & short listing the resumes of the staff required, fixing up interviews with the medical director, handling and updating the appointments.
Education
Associate of Science - Home Science
SNDT Women University
Pune, India06.2003
Skills
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Paperwork Processing
- Scheduling
- Complaint Resolution
- Active Listening
- Money Handling Abilities
Additional Information
Dubai Driver's License.
NOC to work with other company will be available on request.
Timeline
Customer Service Representative
Manex Trading LLC
09.2021 - Current
Customer Service Representative
Haji Properties
08.2010 - 05.2021
Customer Service Officer
ICICI Bank Representative Office
01.2006 - 11.2006
Receptionist & Telephone Operator
New Medical Centre Hospital
07.2004 - 12.2005
Associate of Science - Home Science
SNDT Women University
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