Primrose Mafemba
Administrator
Dubai,DU
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Retail Sales Associate
PEarl
Norton, Norton
07.2019 - 11.2021
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Supported loss prevention goals by monitoring shopper behavior.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Logged reports, expenses, receipts and sales documents into digital database.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported efficient and timely replenishment of sales floor merchandise.
Administrative Secretary
Hurungwe
Harare, Harare
06.2015 - 11.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Recorded minutes at board meetings adhering to proper procedures and bylaws.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Negotiated room and event space prices to save company costs.
- Received and routed business correspondence to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
High School Diploma -
Trust Academy
Harare 10.2008 - 11.2010
Skills
Product promotions
Store opening and closing
Cash Handling
Cash register operation
Microsoft applications proficiency
Organization
Good telephone etiquette
Written Communication
Reading comprehension
MS Office
Maintenance & Repair
Planning and Coordination
Computer skills
Timeline
Retail Sales Associate
PEarl
07.2019 - 11.2021
Administrative Secretary
Hurungwe
06.2015 - 11.2019
High School Diploma -
Trust Academy
10.2008 - 11.2010