Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Primrose Nhatara

Dubai,United Arab Emirates

Summary

Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Flight attendant

Emirates Airlines
Dubai, United Arab Emirates
12.2016 - Current
  • Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
  • Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
  • Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
  • Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Properly communicated between the flight deck and the cabin crew prior to and during flights.

Retail assistant manager

Farah Experiences
Abu Dhabi, United Arab Emirates
04.2015 - 11.2016
  • Completed opening and closing procedures each day.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.

Front desk agent

Holiday Inn Hotel
Bulawayo, Zimbabwe
01.2012 - 08.2014
  • Handled high volume calls to address customer inquiries and concerns.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Reviewed customer history to recommend appropriate products and services.
  • Processed invoices and payment runs with complete accuracy.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled high-volume telephone and email enquiries to minimise backlogs.

Education

Diploma - Office Adminstration

Oxford Home Study Centre
United Kingdom
11.2023 - 01.2024

Diploma - Tourism and Hospitality Management

School of Hospitality and Tourism
Bulawayo/ Zimbabwe
01.2011 - 12.2014

Skills

  • Call centre experience
  • Customer service
  • Complaint handling
  • Hotel administration
  • Cash handling
  • Lobby auditing
  • Room assignments
  • Word processing
  • Decision-making abilities
  • Social perceptiveness
  • Sales strategies
  • File management
  • Office management

Languages

English
Fluent
German
Upper intermediate

Timeline

Diploma - Office Adminstration

Oxford Home Study Centre
11.2023 - 01.2024

Flight attendant

Emirates Airlines
12.2016 - Current

Retail assistant manager

Farah Experiences
04.2015 - 11.2016

Front desk agent

Holiday Inn Hotel
01.2012 - 08.2014

Diploma - Tourism and Hospitality Management

School of Hospitality and Tourism
01.2011 - 12.2014

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Primrose Nhatara