PRIMROSE HALIFELI NDOU
DUBAI SPORTS CITY,United Arab Emirates
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge, and exceeding expectations. Enthusiastic Customer Service and Telesales Representative with an in-depth understanding of sales, account management, and training. Provide superior customer service and resolve all issues quickly and with a positive attitude.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
CUSTOMER SERVICE REPRESANTATIVE
GRANDIOSE SUPERMARKET
DUBAI, UAE
06.2023 - Current
- Enhanced communication channels through regular updates on company policies and promotions.
- Provided customers with high-quality services
- Provided customers with accurate and up-to-date information about products, promotions, and services.
- Promptly and accurately responded to inquiries and queries via chat, social media platforms, and voice support.
- Ensured that customers get the same level of attention and care
- Processed orders, ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Recorded information about inquiries and complaints within internal database.
CUSTOMER SERVICE /SALES AGENT
CELL C SOUTH AFRICA
JOHANNESBURG, SOUTH AFRICA
02.2021 - 08.2022
- Collaborated with the team to meet monthly sales targets.
- Established strong relationships with customers, enhancing brand loyalty.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
- Identified potential sales leads using market research strategies.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Offered current, accurate advice on optional solutions for concerns.
Education
High School Diploma - Advanced Level
THEKWANE HIGH SCHOOL
ZIMBABWE 01.2009 - 11.2011
Skills
- Bilingual or multilingual
- native English speaker
- E-Commerce experience
- Excel proficiency
- Microsoft Office
- Customer retention tactics
- Outstanding customer service
- Customer relationship management
- Ability to handle customers in a difficult situation
- Public speaking
Languages
English
Native
Timeline
CUSTOMER SERVICE REPRESANTATIVE
GRANDIOSE SUPERMARKET
06.2023 - Current
CUSTOMER SERVICE /SALES AGENT
CELL C SOUTH AFRICA
02.2021 - 08.2022
High School Diploma - Advanced Level
THEKWANE HIGH SCHOOL
01.2009 - 11.2011
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