Prince Immanuel
Abu Dhabi,UAE
Summary
Dynamic and results-driven professional with extensive expertise in multi-unit operations management, strategic partnerships, and business process reengineering. Proven track record in KPO/BPO implementations, contract negotiation/development, and revenue enhancement. Adept at enterprise account management, operational leadership, project planning and development, risk management and inventory control. Strong focus on customer relationship and satisfaction, team building and retention. Committed to driving organisational success through effective customer service, time management, and leadership skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Student Affairs - Supervisor
Al Ain Juniors School
Abu Dhabi, United Arab Emirates
03.2019 - 10.2024
- In charge of complete Admission for the entire school (British System & Asian System) with End to End process till getting approval in eSis (ADEK) system
- Delivering outstanding customer service, maintaining strong communication with parents, and building relationships
- Follow-up leads, and respond to inquiries by phone and mail
- Update, maintain and manage the student information database
- Co-ordinating with academic Staff and making arrangements for entrance assessments
- Communicate with parents on the up-to-date status of their wards registration
- Implement and follow up the administrative procedures related to the office's work in coordination with all concerned authorities
- Coordination with Adek and working on eSis database
- Worked on End to End Process in eSis system, starting from Admission, incoming reservation, checking on attachments, and getting approval from a respective case manager
- Ensuring all Parent School Contracts are signed
- Preparing student capacity plan & to ensure that the student count in each classroom is in line with ADEK, Promoting students after each academic year
- Importing and exporting eSis mark entry, updating attendance on a daily basis
- Fill in the necessary data and information in various transactions
- Prepare reports, data, tables, and charts related to students
- Review the periodic reports received by the organizational unit and supervise its analysis
- Saving and archiving data and documents related to the nature of work
- Supporting academic and personal development as well as providing services that support student success
- Performing any other work related to the nature of work upon assignment
- Uploading student attendance on eSis on daily basis
- Handling parental grievances as the first point of contact and assigning the concern to the appropriate department and other tasks assigned by the Line Manager or the Head of the School.
- Facilitated monthly training sessions for enhanced staff performance.
- Managed daily operations to increase productivity.
- Organised team resources, resulted in improved project timelines.
Business Development Manager
CIS
Chennai
12.2016 - 02.2018
- Identifying new business opportunities and through developing existing and new business accounts
- Maintain an active new business prospect listing to approach and present to the company
- Undertake new business sales calls to win new business
- Developing financial supporting data and process data to potential and existing business wins
- Responsible in maintaining existing customer database through regular sales visits.
Manager - Market and Research
MAK International LLC
Abu Dhabi
02.2016 - 11.2016
- Led research activities for Federal, state and local government sector business development
- Supported corporate branding through cultivation of key industry relationships and management of tradeshows and related events
- Helped design internal account plan template that focused and increased captured business by 10%
- Produced research-driven account plan drafts, including opportunity and key metrics analysis
- Created and managed central repository of best in class research reports
- Designed, analyzed and presented a landscape analysis study for an acne product among teens, utilizing complex predictive analytics and multiple large data sets
- Increased client's consumer brand awareness and retention rates by 20% using innovative research methodologies and translating data into key insights and actionable brand recommendations
- Led segmentation analysis to refresh client's historical segments to improve effectiveness and efficiency of marketing spend by 10%
- Created and managed a vendor of excellence list, identifying best research partners consistently meeting and exceeding expectations
- Managed all aspects of the due diligence process including collaborating with company executives, brokers, engineers, land sellers, consultants, insurance and title companies, escrow, and land sellers.
Senior Manager in Revenue Cycle Management
Neltner Business Services
Chennai
05.2011 - 09.2014
- Directed technology consulting projects that emphasized cost containment and aggressive business metrics
- Led project management and infrastructure allocation, technology management and consulting initiatives
- Responsible for conducting business needs analysis, developing customized solutions, and delivery management
- Generated proposals and program schedules outlining benchmarks/milestones, resources and deliverables
- Entrusted with timely resolution of all customer conflicts and billing claims
- Making the procedure easy for the patients and clients for payments
- Responding to the specific calls of clients and taking action on the complaints
- Evaluating the medical accounts and maintaining the record
- Preparing bills of the clients and patients and keeping its record
- Mapping training needs, imparting training to the employees and recruiting the able staff
- Conducting business needs analysis, developing customized solutions, and delivery management
- Accountable for generating proposals and program schedules outlining benchmarks/milestones, resources and deliverables
- Credentialing and renewing the contracts for the providers with the Insurance Company
- Gathering information about a doctor's background and qualifications through a formal application Process
- Reviewing the doctor's: Personal history, to determine if any disciplinary actions have been taken
- Malpractice insurance, to confirm active coverage
- Malpractice claims history
- Hospital privileges, to determine if privileges have been lost or limited
- Work history and employment background
- Information with Aetna's Credentialing and Performance Committee, to determine whether or not the doctor should be included as participating in the network.
Team Leader
India Healthcare Solutions
Chennai
01.2008 - 02.2011
- Led and mentored a team of 50 personnel
- Demonstrated capabilities in interacting directly with clients for any major issues
- Exhibited competency in managing denial management
- Introduced and implemented a system of Factorized production report for increasing the quality level and production.
Senior Accounts Receivable Executive
Perot Systems
Chennai
12.2006 - 12.2007
- Distinguished efforts towards managing calling insurance to check claim status
- Exhibited competency in managing denial management.
Team Leader
Gallant
Chennai
04.2006 - 11.2006
- Led and mentored a team of 20 personnel
- Handled downloading of reports and assigning of calls to my team members
- Demonstrated capabilities in interacting directly with clients for any major issues
- Accredited with an appreciation from client for the team for Highest Collections.
Senior Accounts Receivable Executive
Orange Software Pvt Ltd
Chennai
07.2004 - 05.2006
- Involved in calling insurance and checking claim status
- Effectively handled patient calls for collections.
Accounts Receivable Executive
M M Imagine Technologies
Chennai
03.2003 - 05.2004
- Involved in analyzing the Patient and Insurance acts.
Education
Bachelor of Computer Application - Computer Science
University of Madras
01.2003 - 01.2005
Bachelor's Degree - Computer Science
University of Madras
01.2003 - 01.2005
Skills
- Multi-unit operations management
- Strategic Partnerships
- Business process Reengineering
- KPO/BPO Implementations
- Contract Negotiation/Development
- Revenue Enhancement
- Enterprise Account Management
- Operational Leadership
- Project Planning and Development
- Risk Management and inventory control
- Customer relationship and satisfaction
- Team building and retention
- Customer Service
- Time Management
- Leadership
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Languages
English
Tamil
Telugu
Personal Information
Title: Student Affairs - Supervisor
Certification
Completed Advance Diploma in Managerical Skills for Interpersonal Dynamics from Alison Empower Yourself
Timeline
Student Affairs - Supervisor
Al Ain Juniors School
03.2019 - 10.2024
Business Development Manager
CIS
12.2016 - 02.2018
Manager - Market and Research
MAK International LLC
02.2016 - 11.2016
Senior Manager in Revenue Cycle Management
Neltner Business Services
05.2011 - 09.2014
Team Leader
India Healthcare Solutions
01.2008 - 02.2011
Senior Accounts Receivable Executive
Perot Systems
12.2006 - 12.2007
Team Leader
Gallant
04.2006 - 11.2006
Senior Accounts Receivable Executive
Orange Software Pvt Ltd
07.2004 - 05.2006
Accounts Receivable Executive
M M Imagine Technologies
03.2003 - 05.2004
Bachelor of Computer Application - Computer Science
University of Madras
01.2003 - 01.2005
Bachelor's Degree - Computer Science
University of Madras
01.2003 - 01.2005
Completed Advance Diploma in Managerical Skills for Interpersonal Dynamics from Alison Empower Yourself
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