Prince Setia
Sharjah
Summary
Dynamic and results-driven professional with extensive expertise in sales management, strategic planning, and account management. Demonstrates exceptional leadership, communication, and negotiation skills, with a proven track record in customer service and relationship building. Adept at problem-solving, adaptability, and multi-tasking mastery, leveraging technical proficiency and knowledge of CRM software such as Salesforce CRM to drive business growth. Committed to continuous improvement and competitor awareness to enhance sales techniques and digital marketing strategies. Career goal: To leverage comprehensive skill set to achieve organisational success in a challenging sales environment.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Key account manager
Etisalat
Dubai, Dubai
12.2024 - Current
- Analysed sales data, optimised performance metrics.
- Coordinated with internal departments for seamless service delivery to clients.
- Conducted regular business reviews, identified areas for improvement.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Managed complex sales cycles for maximised business growth.
- Identified opportunities for cross-selling, created additional revenue streams.
- Strengthened key client relationships by developing tailored account strategies.
Sales Executive
E& Enterprise IOT and AI DWC LLC
Dubai
02.2022 - 03.2025
- Generated leads through cold-calling and other outreach eorts, resulting in achieving sales targets
- Created and delivered engaging presentations to potential clients, leading to a 20% increase in new business
- Established and cultivated relationships with key decision-makers in the industry, resulting in a higher close rate on sales
- Developed and maintained annual sales plans and budgets, providing clear goals and objectives for the sales team
- Participated in weekly sales meetings to review performance and strategize for future growth
- Analyzed customer data to identify trends and opportunities for growth and improvement
- Managed and trained a team of sales representatives, providing guidance and mentorship to ensure success
Sr. Technical Support
Telus International India
India
08.2019 - 08.2021
- Taking care of the technical queries of the customer
- Helping them with their internet issues along with STB's and other products provided by the company
- To resolve the issue on the call itself by troubleshooting the devices and, if needed, aligning the technicians to check if there is any physical damage
Collections Specialist
Barclays shared Services India
India
07.2017 - 07.2019
- Developed and implemented strategies to improve the collections process, resulting in a 20% increase in total collections
- Checking the reason why the customers are behind the payment and also helping them to catch up with the payments
Customer and Technical Support
Convergys India Pvt. Ltd.
India
07.2015 - 06.2017
- Demonstrating strong interpersonal skills by building relationships with customers, providing excellent customer service and helping them with their technical queries
Education
BTECH -
Hindu College Of Engineering
09.2010 - 07.2014
10th - undefined
Lovely public Sr. Sec. School
04.2007 - 03.2008
12th - undefined
Lovely Public Sr. Sec School
04.2009 - 03.2010
Skills
- Teamwork
- Communication
- Customer service
- Negotiation skills
- Leadership
- Relationship building
- Problem-solving
- Adaptability
- Attention to detail
- Interpersonal skills
- Strategic planning
- Sales management
- Knowledge of crm software
- Technical proficiency
- Multi-Tasking mastery
- Account management techniques
- Competitor awareness
- Complaint management
- Sales techniques
- Account management
- Digital marketing
- Salesforce CRM
Languages
Hindi
English
Punjabi
Personal Information
- Date of birth: 10/02/93
- Nationality: Indian
Timeline
Key account manager
Etisalat
12.2024 - Current
Sales Executive
E& Enterprise IOT and AI DWC LLC
02.2022 - 03.2025
Sr. Technical Support
Telus International India
08.2019 - 08.2021
Collections Specialist
Barclays shared Services India
07.2017 - 07.2019
Customer and Technical Support
Convergys India Pvt. Ltd.
07.2015 - 06.2017
BTECH -
Hindu College Of Engineering
09.2010 - 07.2014
12th - undefined
Lovely Public Sr. Sec School
04.2009 - 03.2010
10th - undefined
Lovely public Sr. Sec. School
04.2007 - 03.2008
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