Hi, I’m
Princes Albano
Dubai
Summary
Accomplished Branch Supervisor/Front Desk Receptionist at 1847, adept in team management and customer service, significantly enhanced client satisfaction through prompt issue resolution and employee training. Expert in compliance monitoring and relationship building, ensuring operational excellence and safety at St. Regis. Proven track record in elevating guest experience and maintaining rigorous standards. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
1847
Branch Supervisor/Front Desk Receptionist
05.2023 - 05.2024
Job overview
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
St. Regis
Guest Relations Associate
09.2022 - 06.2023
Job overview
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with various departments to ensure seamless coordination of guest needs and requests.
- Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards.
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
- Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall stay.
- Maintained an up-to-date knowledge of local attractions and recommendations for dining or entertainment options suited to each individual guest''s interests.
Education
San Miguel National School Philippines
High School Diploma
09.2006
Skills
- Team Management
- Customer Service
- Relationship Building
- Compliance Monitoring
- Sales Strategies
- Phone and Email Etiquette
- Bookkeeping
- Appointment Scheduling
Timeline
Branch Supervisor/Front Desk Receptionist
1847
05.2023 - 05.2024
Guest Relations Associate
St. Regis
09.2022 - 06.2023
San Miguel National School
High School Diploma
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