Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Mobile Banker
Ghana Commercial Bank (GCB PLC)
Accra, Ghana
11.2021 - 12.2024
Coordinated setup of company operations
Implemented operational changes to boost efficiency
Managed updates to MSISDN notifications
Executed bulk SMS termination processes
Conducted bulk registration for businesses and customers
Executed bulk payment transactions and updated customer KYC
Enhanced customer product offerings
Executed comprehensive customer tier enhancement
Coordinated wallet SWAP implementation for increased efficiency
Oversaw successful account terminations, wallet suspensions and unsuspension
Evaluated error codes for resolution
Generated detailed account statements
Linked customer accounts across multiple platforms
Customer Enquiry Officer/Senior Personal Banker at GCB Bank Ghana PLC, MADELA PARK BRANCHCustomer Enquiry Officer/Senior Personal Banker at GCB Bank Ghana PLC, MADELA PARK BRANCH