PRINCESS AGNES TETTEH
Accra,Ghana
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Mobile Banker
Ghana Commercial Bank (GCB PLC)
Accra, Ghana
2021.11 - 2024.12
- Coordinated setup of company operations
- Implemented operational changes to boost efficiency
- Managed updates to MSISDN notifications
- Executed bulk SMS termination processes
- Conducted bulk registration for businesses and customers
- Executed bulk payment transactions and updated customer KYC
- Enhanced customer product offerings
- Executed comprehensive customer tier enhancement
- Coordinated wallet SWAP implementation for increased efficiency
- Oversaw successful account terminations, wallet suspensions and unsuspension
- Evaluated error codes for resolution
- Generated detailed account statements
- Linked customer accounts across multiple platforms
- Activated dormant wallets ensuring seamless customer access
- Managed password and PIN reset tasks
- Conducted secondary investigations on reversals and related issues
- Reviewed and processed transactions
- Generated GHQR codes for merchants
- Reviewed customer history to recommend appropriate products and services.
- Processed invoices and payment runs with complete accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Oversaw daily operations to achieve high productivity levels.
- Delivered services to customer locations within target timeframes.
- Created and maintained displays and signs.
- Handled high volume calls to address customer inquiries and concerns.
Education
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
Kumasi, Ghana 2016.09 - 2021.09
WASSCE - General Arts
Havaad College, Senior High School
Accra, Ghana 2012.01 - 2014.06
Diploma - Computerized Accounting
Christ Apostolic University College
Kumasi, Ghana 2016.09 - 2018.07
Skills
- Data Evaluation and Interpretation
- Effective Communication
- Efficient Multitasking and Proactiveness
- Strong interpersonal communication
- Database Systems Management
- Critical thinking and problem solving
- Patience with clients and team
- Team management
- Team Leadership
- Event Management
- Ability to work under pressure
- Excellent Customer Service
- Proficient in Microsoft Office
Certification
- Degree Certificate
- Professional Diploma Certificate
- Diploma Certificate
- WASSCE Certificate
Languages
English
Fluent
Ga
Fluent
Twi
Fluent
Fantse
Fluent
HOBBIES
- Learning new skills
- Singing and listening to music
- Reading novels and Research
- Acting, Dancing and Pageantry
Timeline
Mobile Banker
Ghana Commercial Bank (GCB PLC)
2021.11 - 2024.12
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
2016.09 - 2021.09
Diploma - Computerized Accounting
Christ Apostolic University College
2016.09 - 2018.07
WASSCE - General Arts
Havaad College, Senior High School
2012.01 - 2014.06