PRINCESS AGNES TETTEH
Accra,Ghana
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Mobile Banker
Ghana Commercial Bank (GCB PLC)
Accra, Ghana
11.2021 - 12.2024
- Coordinated setup of company operations
- Implemented operational changes to boost efficiency
- Managed updates to MSISDN notifications
- Executed bulk SMS termination processes
- Conducted bulk registration for businesses and customers
- Executed bulk payment transactions and updated customer KYC
- Enhanced customer product offerings
- Executed comprehensive customer tier enhancement
- Coordinated wallet SWAP implementation for increased efficiency
- Oversaw successful account terminations, wallet suspensions and unsuspension
- Evaluated error codes for resolution
- Generated detailed account statements
- Linked customer accounts across multiple platforms
- Activated dormant wallets ensuring seamless customer access
- Managed password and PIN reset tasks
- Conducted secondary investigations on reversals and related issues
- Reviewed and processed transactions
- Generated GHQR codes for merchants
- Reviewed customer history to recommend appropriate products and services.
- Processed invoices and payment runs with complete accuracy.
- Served customers to drive sales and deliver top-quality experiences.
- Oversaw daily operations to achieve high productivity levels.
- Delivered services to customer locations within target timeframes.
- Created and maintained displays and signs.
- Handled high volume calls to address customer inquiries and concerns.
Education
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
Kumasi, Ghana 09.2016 - 09.2021
WASSCE - General Arts
Havaad College, Senior High School
Accra, Ghana 01.2012 - 06.2014
Diploma - Computerized Accounting
Christ Apostolic University College
Kumasi, Ghana 09.2016 - 07.2018
Skills
- Data Evaluation and Interpretation
- Effective Communication
- Efficient Multitasking and Proactiveness
- Strong interpersonal communication
- Database Systems Management
- Critical thinking and problem solving
- Patience with clients and team
- Team management
- Team Leadership
- Event Management
- Ability to work under pressure
- Excellent Customer Service
- Proficient in Microsoft Office
Certification
- Degree Certificate
- Professional Diploma Certificate
- Diploma Certificate
- WASSCE Certificate
Languages
English
Fluent
Ga
Fluent
Twi
Fluent
Fantse
Fluent
HOBBIES
- Learning new skills
- Singing and listening to music
- Reading novels and Research
- Acting, Dancing and Pageantry
Timeline
Mobile Banker
Ghana Commercial Bank (GCB PLC)
11.2021 - 12.2024
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
09.2016 - 09.2021
Diploma - Computerized Accounting
Christ Apostolic University College
09.2016 - 07.2018
WASSCE - General Arts
Havaad College, Senior High School
01.2012 - 06.2014
Similar Profiles
LORD DIVINE TAWIAH NARTEYLORD DIVINE TAWIAH NARTEY
Customer Enquiry Officer/Senior Personal Banker at GCB Bank Ghana PLC, MADELA PARK BRANCHCustomer Enquiry Officer/Senior Personal Banker at GCB Bank Ghana PLC, MADELA PARK BRANCH
Grace AfenyoGrace Afenyo
National Service (Administrative Assistant) at Ghana Commercial Bank PLCNational Service (Administrative Assistant) at Ghana Commercial Bank PLC
Safianu AwuduSafianu Awudu
Client Service Executive at GCB Bank PlcClient Service Executive at GCB Bank Plc