PRINCESS AGNES TETTEH
Accra,Ghana
Summary
Enthusiastic Custom Service Personnel with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Personnel
ASA Savings and Loans Limited
Accra, Ghana
09.2022 - Current
- Improved customer satisfaction by providing prompt and efficient service.
- Liaised between customers and management for effective resolution of issues.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Managed difficult customer situations for maintaining company reputation.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Facilitated smooth transactions by accurately processing sales and payments.
Customer Service Officer
Ghana Commercial Bank (GCB PLC)
Accra, Ghana
09.2021 - 08.2022
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Facilitated smooth transactions by accurately processing sales and payments.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Addressed customer queries, resulting in enhanced customer confidence.
- Improved customer satisfaction by providing prompt and efficient service.
- Streamlined information flow through organised record keeping.
- Conducted regular follow-up calls for improved customer retention rates.
- Resolved conflicts quickly whilst preserving positive business relationships.
Education
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
09.2016 - 09.2021
Diploma - Computerized Accounting
Christ Apostolic University College
09.2016 - 07.2018
WASSCE - General Arts
Havaad College, Senior High School
01.2012 - 06.2014
Skills
- Data Evaluation and Interpretation
- Effective Communication
- Efficient Multitasking and Proactiveness
- Strong interpersonal communication
- Database Systems Management
- Critical thinking and problem solving
- Patience with clients and team
- Team management
- Team Leadership
- Event Management
- Ability to work under pressure
- Excellent Customer Service
- Proficient in Microsoft Office
Languages
English
Fluent
Ga
Fluent
Twi
Fluent
Fantse
Fluent
Timeline
Customer Service Personnel
ASA Savings and Loans Limited
09.2022 - Current
Customer Service Officer
Ghana Commercial Bank (GCB PLC)
09.2021 - 08.2022
Bachelor of Science - Accounting and Information Technology
Christ Apostolic University College
09.2016 - 09.2021
Diploma - Computerized Accounting
Christ Apostolic University College
09.2016 - 07.2018
WASSCE - General Arts
Havaad College, Senior High School
01.2012 - 06.2014
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