Princess Salik

Key Results Areas - Total Quality Manager

• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Purchased required quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
• Effectively manage manpower to smooth daily operations. Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Ensure compliance of the branch on company policies and objectives.
• Efficiently respond to customer commendations, suggestions, feedback, and complaints.
• Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
• Control operational costs and identify measures to minimize waste
• Monitor company SOPs during operation and initiate corrective actions on noted deviations.
• Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.

Key Result Areas - Product Quality

• Do quality checking and ensure all food, service, and condition are within the Gold Standard Parameters.
• Do necessary activities and training to ensure the achievements across all quality audits.
• Ensure the Product Control System Guide is consistently implemented and up to date.
• Forecast supplies and maintain inventories.
• Ensure compliance with receiving - handling - storing guidelines are observed.
• Maintain best Food Safety practices and policies.
• Optimised customer experience by implementing exemplary service standards.
• Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Effective implementation of Preventive Maintenance program as prescribed per equipment