Princess Akosua Nyarko
Dubai
Summary
Highly motivated individual with a strong skill set in guest relations and upselling products and services. Personable and engaging waiter excelling in articulating menu choices and assisting customers in making informed decisions. Known for exceptional issue resolution abilities and providing top-notch customer service.
Overview
3
3
years of professional experience
Work History
Waitress
Machico Restaurant
11.2022 - 08.2024
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
Food runner
Machico
08.2021 - 10.2022
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended to customer's needs proactively for first-class waiting service.
- Facilitated smooth delivery of service by dealing with guests requests efficiently and accurately, maintaining clear and effective communication with kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Managed timing standards in food deliveries to minimise delays.
Education
Senior high certificate - Home economics
Kade senior high school
Kade, Ghana02.2017
Skills
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- POS Systems
- Order processing
- Menu memorisation
- Upselling
- Regulatory compliance
- Seating arrangements
- Table setting
- Food safety and hygiene
- Efficient under pressure
- Highly responsible and reliable
- Interpersonal skills
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
English
Upper intermediate
B2
French
Upper intermediate
B2
Timeline
Waitress
Machico Restaurant
11.2022 - 08.2024
Food runner
Machico
08.2021 - 10.2022
Senior high certificate - Home economics
Kade senior high school
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