Prisca Nabakyamuzi
Dubai
Summary
High standard professional delivering exceptional customer service and ensuring all the customers are met with professionalism and care, skilled in resolving issues with empathy and promptness performs better with the team and works well under pressure. Very fluent in english and equipped with first aid and CPR certification.
I am a very passionate individual who is seeking a new challenging career and prepared to make use of my various experiences to thrive as a valuable cabin crew
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Trainer
Kick It Body Fitness
11.2023 - Current
- Working with clients from diverse backgrounds, and levels adapting my approach to meet their cultural preferences and individual needs.
- Ensuring clients performed exercises safely and maintained a hazard-free training environment, prioritizing their well-being.
- Providing personalized training programs and one-on-one support to clients, ensuring they achieved their fitness goals while feeling supported and motivated.
- Collaborating with other trainers and gym staff to coordinate client care and share best practices, ensuring a supportive environment for all.
- Giving first aid incase of any imjury
Gym Receptionist and Attendant
Emirates Palace Hotel
05.2022 - 10.2023
- Welcomed and assisted gym members and customers daily, ensuring they felt comfortable and valued from the moment they entered.
- Quickly addressed and resolved customer issues, such as equipment malfunctions or scheduling conflicts, ensuring a seamless experience.
- Provided customers with accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently providing clear information about the services, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Worked closely with trainers and other staff to coordinate gym activities, ensuring all members had a positive experience.
- Kept the lobby clean and organized at all times at all times
- Took on various roles as needed, from assisting with gym maintenance to managing customer inquiries, demonstrating flexibility and the ability to handle multiple tasks.
Customer Service Cashier
Moxon Supermarket
08.2020 - 04.2022
- Managed daily cash transactions with precision, ensuring accurate processing of payments and balancing of cash registers.
- Delivered friendly, attentive, and personalized service to each customer, ensuring a positive experience that fostered repeat business.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled a variety of customer concerns, from product returns to payment disputes, by swiftly identifying solutions and ensuring customer satisfaction.
Volunteer/ Intern
Uganda Red Cross
01.2019 - 04.2019
- Provided compassionate care and support to individuals in crisis, ensuring their needs were met with patience and empathy.
- Collaborated with a team of volunteers to coordinate relief efforts, ensuring smooth operations even in high-pressure environments.
- Adapted to various roles and responsibilities as needed during different volunteering situations, showing flexibility and resilience.
- Effectively communicated with a diverse range of people, including those in distress, ensuring that all information was conveyed clearly and calmly
Education
Social Work - Social Work
Nsamizi Training Institute of Social Development
Uganda12.2019
High School Diploma -
Masaka Secondary School
Uganda02.2017
Skills
- Customer service
- First aid and CPR
- Effective communication
- Adaptive and flexible to new cultures
- Team work
- Friendly personality and approachable
- Observant
Certification
First aid and CPR
Hobbies
Volunteering
Fitness and wellness
Learning
Timeline
Personal Trainer
Kick It Body Fitness
11.2023 - Current
Gym Receptionist and Attendant
Emirates Palace Hotel
05.2022 - 10.2023
Customer Service Cashier
Moxon Supermarket
08.2020 - 04.2022
Volunteer/ Intern
Uganda Red Cross
01.2019 - 04.2019
Social Work - Social Work
Nsamizi Training Institute of Social Development
High School Diploma -
Masaka Secondary School