Prisca Odigie
Human Resources Personnel
Dubai
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Staff and Procurement.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Coordinator (PRO)
TVG Global Events Experts
Dubai
01.2020 - Current
- Liaise with UAE immigration dept
- In obtaining employment visas/work permit for new employees
- Worked flexible hours across night, weekend and holiday shifts.
- Obtain new residence visas/emirate ID for employees
- Facilitate renewal of visas for employees
- Keeping track on all employees’ visas status
- Facilitate and follow-up cancellation of visas for employees
- Advising and enabling management to comply with UAE labor laws and policies
- Providing advice to company and employees on all visa formalities and related government procedures
- Facilitate employee medical insurance enrollment and reimbursement of medical care cost
- Accountable in maintaining accurate records of all above services
- Prepared contract as per UAE law for new joiner.
- Identified issues, analyzed information and provided solutions to problems.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Senior Duty Manager
TVG Global Event Expert
Dubai
01.2020 - Current
- Manage the official retail store at Expo 2020 and in charge of the official uniforms production, adhering to budgets and achieving revenue expectations
- Generate production reports for management review
- Deliver tailored presentation and design for each uniform design for USA
- Pavilions, Australian retail, Official EXPO stores, carts
- Supervised the production of uniform with external manufacturers
- Distribute new tailored uniforms to over 700+ staff members
- Conduct regular site visits, issue professional and engaging communications, and initiate meetings to ensure that retail teams are informed, motivated, and complying with EXPO standards and requirements
- Manage the laundry service with external laundry company for over 700+ Staff daily.
- Develop strong communication channels within the retail teams and the greater TVG management team to ensure sustained quality outcomes throughout Expo 2020 Dubai
- Test materials/products regularly to ensure high quality
- Arranging meetings between team members and clients,
- Keep all members of the team up-to-date with current information and manage paperwork
- Maintenance of project documentation, plans, filling of papers and reports
- Preparing Quotations and Raising LPO's, Invoices, Delivery Notes
- Review contract requirements and process invoices in at timely manner
- Manage petty cash in amounts up to 10,000 AED
- Schedule employees each week to maximize productivity
- Updated tracking documents and spreadsheets with current metrics and prepared reports
Front Office Supervisor
Millennium Hotels and Resorts
02.2020 - 12.2020
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Designed employee work schedules to address complete operational needs.
- Stored guest valuables in safe and individual boxes for security.
Lobby Ambassador
Damac Hotel and Resort
10.2019 - 01.2020
- Able to work under pressure to meet revenue goals while remaining calm and organized.
- Enhanced customer satisfaction ratings, managing all clients inquires and outstanding payment discrepancies through resolution
- Make new bookings and Manage reservation through OPERA system
- Up-sell rooms with NOR1 system
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Resolved customer complaints by escalating calls to proper department
- Gave information about available products and services including membership details and purchase advantages
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
GUEST RELATION OFFICER
JA OCEAN VIEW HOTEL, Resorts & Hotel
09.2018 - 10.2019
- Assigned in the Executive Lounge of the hotel
- Check-in & Check- out the guests
- Always meet the needs and wants of the guests
- Received consistently positive feedback for Lounge service, continually working with energy and enthusiasm
- Monitored multiple databases to keep track of all company inventories
- Provided excellent advice on hotel rooms and apartments which increased sales by 70%
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
Administrative Assistant/Personal Assistant
GAMJI NIGERIA COMPANY LIMITED
04.2017 - 08.2018
- Managed new files and retrieval requests with speed and accuracy
- Processed and tracked employee time sheets and submitted to account department for approval
- Managed daily office operations and equipment maintenance
- Created PowerPoint presentations used for business development
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in tidy fashion
- Supported office operations, managed client correspondence, tracked records and handled internal communications
- Efficiently scheduled meetings, appointments and travel
- Planned meetings and prepared conference rooms
- Answered incoming phone calls and sorted, distributed and sent mail correspondence
- Interacted with vendors, contractors and professional services personnel to receive orders, negotiate and make purchases.
IT Data Analyst
Africa's List Limited
10.2016 - 04.2017
- Updated and maintained back-end management systems, reports, databases and contractual documentation, ensuring complete accuracy
- Conducted forecasting to determine possible changes and issues for supply chain business.
Education
Bachelor of Science - Computer Science
Ambrose Alli University
Edo State 09.2012 - 08.2016
WAEC Certificate - Science
Charry Comprehensive College
04.2001 -
Project Management Certification, 2017 -
.
Skills
Communications strategiesundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Office Supervisor
Millennium Hotels and Resorts
02.2020 - 12.2020
Senior Duty Manager
TVG Global Event Expert
01.2020 - Current
Human Resources Coordinator (PRO)
TVG Global Events Experts
01.2020 - Current
Lobby Ambassador
Damac Hotel and Resort
10.2019 - 01.2020
GUEST RELATION OFFICER
JA OCEAN VIEW HOTEL, Resorts & Hotel
09.2018 - 10.2019
Administrative Assistant/Personal Assistant
GAMJI NIGERIA COMPANY LIMITED
04.2017 - 08.2018
IT Data Analyst
Africa's List Limited
10.2016 - 04.2017
Bachelor of Science - Computer Science
Ambrose Alli University
09.2012 - 08.2016
WAEC Certificate - Science
Charry Comprehensive College
04.2001 -
Project Management Certification, 2017 -
.
Similar Profiles
Kyle ShephardKyle Shephard
Purchasing Clerk (financial) at TVG-MedullaPurchasing Clerk (financial) at TVG-Medulla
ARTURO DELGADOARTURO DELGADO
TBM/HBS PLC Electrician at Global Tunnelling Experts Denmark / America North & SouthTBM/HBS PLC Electrician at Global Tunnelling Experts Denmark / America North & South
SARABDEEP SINGHSARABDEEP SINGH
Branch Manager at Global Migration ExpertsBranch Manager at Global Migration Experts