Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Priscar Pepukai Manyange

Priscar Pepukai Manyange

Duba,United Arab Emirates

Summary

Experienced in guest reception and restaurant operations, demonstrating strong interpersonal aptitude and leadership proficiency. Adept at understanding menus and dietary restrictions, with a diplomatic approach to customer orientation. Committed to enhancing service quality and operational efficiency in hospitality settings.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Hospitality Supervisor

Skelmore
Dubai
01.2021 - Current
  • Streamlined procedures for efficiency, reducing waiting times for guests.
  • Assisted in budget planning, controlling costs without compromising the quality of service.
  • Trained new staff members to uphold company standards of service.
  • Conducted regular equipment checks, arranging repairs when needed.
  • Maintained quality of service, addressing underperformance issues by sharing best practices.
  • Guaranteed guest satisfaction by providing prompt and accurate F&B service.
  • Operated and maintained the security of the Point of Sales (POS) system.
  • Supervised service of all food and beverages within the hotel in the absence of a food and beverage manager.
  • Avoided service disruptions by ensuring timely organization of cover for absence and busy periods.
  • Built strong relationships with vendors to secure best prices for supplies.
  • Upheld punctuality among staff members enhancing overall operational efficiency.

VIP Waitress

Five Hotel- Penthouse
Dubai, UAE
11.2019 - 10.2021
  • Assisted guests with requests or queries; enhanced overall satisfaction levels significantly.
  • Worked closely with team members to provide outstanding service.
  • Monitored VIP area frequently, maintaining cleanliness and orderliness at all times.
  • Escorted VIPs to their tables, providing a personalised touch to their visit.
  • Showcased exceptional multitasking skills whilst handling multiple reservations concurrently; ensured swift processing.
  • Kept track of frequent visitors' preferences for customised experiences in future visits.
  • Coordinated special events to ensure successful execution and guest satisfaction.
  • Maintained polished, professional appearance to uphold company standards.

Waitress

Nola
Dubai
10.2016 - 10.2019
  • Utilised professional communication skills to resolve customer complaints.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Showcased extensive knowledge of menu items, heightened customer decision-making.
  • Ensured smooth restaurant operation by effectively managing the reservations system.
  • Supervised setting and clearing of tables, maintaining the restaurant's high standards.
  • Distributed menus upon arrival of customers, expediting ordering process.
  • Coordinated with kitchen staff for timely order preparation and delivery.

Education

Diploma - Certified Nursing Assistant

Strong Point Educational & Training Institute
UAE
08.2022 - 02.2023

PTC Phlebotomy Technician Certification

Strong Point Educational & Training Institute
UAE
03.2023 - 07.2023

Skills

  • Guest reception techniques
  • Restaurant operations understanding
  • Interpersonal aptitude
  • Knowledge of dietary restrictions
  • Leadership proficiency
  • Menu understanding
  • Diplomatic approach
  • Customer orientation
  • Dining etiquette familiarity
  • Staff training programmes

Languages

English
Proficient (C2)

Timeline

PTC Phlebotomy Technician Certification

Strong Point Educational & Training Institute
03.2023 - 07.2023

Diploma - Certified Nursing Assistant

Strong Point Educational & Training Institute
08.2022 - 02.2023

Hospitality Supervisor

Skelmore
01.2021 - Current

VIP Waitress

Five Hotel- Penthouse
11.2019 - 10.2021

Waitress

Nola
10.2016 - 10.2019

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Priscar Pepukai Manyange