PRISCILLA KISSIWAA ABIESI
Quality Control Technical Executive /Help desk
Summary
Highly motivated, result-oriented, analytical, humble and tenacious market research professional who strives for excellence and open to learnings. My solid interpersonal, problem solving, analytical and organizational skills coupled with positive attitude towards work, have earned me several recognitions throughout my career. Over the past 7 years, I have acquired rich experience in Retail Measurement Service by conducting consumer research for both blue chip and local companies.
Overview
7
7
years of professional experience
Work History
Quality Control Technical Executive
Nielsen Ghana Limited
ACCRA
10.2018 - 06.2020
- Having all auditors reporting directly to me
- Monitoring auditors' daily activity live on the portal
- Managing alerts from auditors on quality control dashboard
- Manage and develop Field Auditors virtually and provide basic technical support
- Interpreting information from multiple sources - alerts, quality manage system, PSRO and correlate data from quality control to quality manage system reports
- Using mapping functions, review alerts, chat online, review dashboards and guide teams in the field to improve their data collection
- Providing inputs to upgrade the system and make recommendations for better quality of alerts
- Share learnings with other team members during important team meetings
- Proactively identify market / store trends
- Ensuring the number of alerts for auditors remain under the defined threshold
- Identify training needs for continuous improvement in understanding process
- Sharing important instructions and ensure compliance
- Leading monthly virtual meetings
- Successfully delivered on tasks within tight deadlines.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Saved mon by implementing cost-saving initiatives that addressed long-standing problems.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
Executive Administrative Support
Nielsen IQ
Accra
01.2016 - 12.2018
- Oversees administration and operations in the Ghana office
- Successfully coordinates events and conferences held in the Nielsen Ghana office
- Manages facilities in Ghana office and providing office management support
- Responds to all Administrative requests from countries outside Ghana
- Handles information requests and performs clerical functions such as arranging conference calls, scheduling meetings, and helping with on boarding new staff
- Manages the Director's daily schedule and act as accordingly
- Improves and manages systems for procurement and inventory management
- First point of contact for those approaching the Managing Director for Ghana, responding to, and redirecting incoming calls
- Performs phone and reception services
- Arranges travel, visa, and accommodation.
- Organize meetings and events guaranteeing professional results.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Monitored office inventory supplies, re-ordering for service provisions.
- Handled diary management for smooth-running administration processes.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Ordered and maintained office stationery supplies, including ink cartridges, toner and paper.
- Updated project plans to track KPI and milestone delivery.
- Documented conferences, meetings and appointments with verbatim reports.
- Scheduled meetings, conferences and appointments.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized and updated schedules for executives.
Data Analyst and Technical
Nielsen Ghana Limited
01.2013 - 09.2018
- Help Desk for Ghana and Cameroon
- Reporting directly to the Technical and helpdesk Manager, RMS Acquisition and undertake duties and responsibilities senior management assign to me from time to time
- Managing the Digital Collection tool portal
- Pre-Loading and monitoring daily field work activity on digital collection tool
- Scheduling of work for field auditors
- Working on maps and identifying the coordinates or the various blocks of the region
- Uploading of Maps unto Google drive for field auditors
- Assisting and solving problems that rises on field (Blocks and Phones)
- Assisting and solving technical issues that rise on the soda and digital collection tool portal for field auditors
- Download completed survey and area completion from the Soda and Digital Collection portal
- Assigning of Quality Checks, Store Count Checks selection, AQCC and field Validation links for Back checking
- Working on Monthly Time Stamp Analysis
- Analysis of Global KIP to stakeholders
- Send Scrutiny Report to Global Operation and Data Science Team
- Responsible for the supervision of data acquisition staff on the project
- Filling of Metrics file and presenting to stake holders on weekly call
- Supporting the retail measurement service team with Panel Res data collection.
- Coordinated statistical data analysis, design and information flow.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Improved data integrity with rigorous auditing and cleansing.
- Evaluated project outcomes using robust modelling and KPI frameworks.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Tested data prediction algorithms based on historical data.
- Researched and resolved issues regarding integrity of data flow into databases.
Help Desk Technician
NielsenIQ
Accra
05.2017 - 09.2017
- Supporting Ivory Coast and Nigeria on Coca Cola Census
- Training of Helpdesk on Digital Collection Tool
- Ability to use SPSS for data analysis
- Analysis Data and Scrutinize it before transferring to Data Science
- Monitoring Data on Quality Issues
- Supporting Cameroon on all special projects and RREs
- Reported incidents, risks and hazards by following set procedures.
- Gathered business requirements from clients, performing detailed data analyses to document requirements.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided basic end-user troubleshooting and desktop support.
- Patiently walked individuals through basic troubleshooting tasks.
Education
Diploma - Global Information Security and Privacy Essentials
Nielsen Online Course
Nielsen Online Course - undefined
Bachelor of Business Administration - Management
Zenith University College
Secondary School Certificate - undefined
Sammy Otoo Senior Secondary School
Skills
COMPUTER SKILLSundefined
Accomplishments
- Delivered Client project head of timeline
- Saved Cost on quantitative research Census by finishing on time
- Championed Special projects with no supervision
- Ensured transparency in the Nielsen Global Impact Day fund spending in 2016 to 2019
- Played a key role in ensuring data quality across projects.
Languages
English
Advanced
C1
Timeline
Quality Control Technical Executive
Nielsen Ghana Limited
10.2018 - 06.2020
Help Desk Technician
NielsenIQ
05.2017 - 09.2017
Executive Administrative Support
Nielsen IQ
01.2016 - 12.2018
Data Analyst and Technical
Nielsen Ghana Limited
01.2013 - 09.2018
Diploma - Global Information Security and Privacy Essentials
Nielsen Online Course
Nielsen Online Course - undefined
Bachelor of Business Administration - Management
Zenith University College
Secondary School Certificate - undefined
Sammy Otoo Senior Secondary School
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