PRISCILLA REENA LAZARD
Dubai,United Arab Emirates
Summary
Detail-oriented Credit Controller with 4 years of expertise in accounts receivables management and debt reduction. Skilled in monitoring credit limits, fostering client rapport, and ensuring punctual payments. Proficient in financial analysis, dispute resolution, and negotiation. Committed to meeting company goals and adhering to credit policies. With over 16 years of experience in customer service, sales coordination, debt collection, and finance, I am well-equipped to excel in this role, surpassing expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Credit Controller
Dhofar Global Tr. Co LLC
Sharjah
2019.03 - Current
- Successfully reduced the company’s outstanding receivables by 35% within one year, resulting in improved cash flow and a decrease in bad debt expenses.
- Implemented a new credit evaluation system that increased efficiency by 25%,enabling faster and more accurate assessments of credit worthiness.
- Steamlined the collections process, leading to a 15% reduction in overdue accounts and improving overall customer customer satisfaction rates.
- Negotiated and restructured payment plans for over 50 high risk clients, recovering AED 2 million in outstanding debt and minimizing potential losses for the credit union.
- Collaborated with the sales and customer service teams to develop and implement credit policies and procedures, leading to a 20% reduction within six months.
Accounts Receivable Team Leader
Dhofar Global Tr. Co LLC
Sharjah
2018.07 - 2019.03
- Contacted customers via phone, email, and in-person to resolve overdue payments and review credit agreements.
- Set collection goals and strategies, implemented collection policies and procedures for the team.
- Negotiated with customers for payment solutions, prepared feedback reports, and trained collection staff.
- Managed CRM-related tasks, customer communication, and documentation control. Supported sales and operations with account updates and invoicing.
Team Leader-Sales Support Unit
Dhofar Global Tr. Co LLC
Sharjah
2016.05 - 2018.06
- Established operational objectives, delegated assignments, and analyzed market strategies and competition.
- Prepared tenders, analyzed product sales margins, and contributed to market analysis.
Sales Coordinator
Dhofar Global Tr.Co LLC
Sharjah
2014.12 - 2016.04
- Managed sales schedules, documentation, contracts, and e-quotations.
- Assisted in sales plans, market research, and generating leads.
- Supported sales team in meetings, reporting, and adaptation of sales strategies.
Front Desk Executive
Dhofar Global Tr.Co LLC
Sharjah
2014.03 - 2014.12
- Provided office support services, managed incoming calls, and maintained the reception area.
- Handled complaints, ordered supplies, and ensured office efficiency.
Relationship officer-Telesales
Mashreq bank
Sharjah
2013.05 - 2014.03
- Manage credit card requests via CRM, SMS, and calls, ensuring eligibility validation and proper sourcing.
- Persuade customers about product benefits, offering comprehensive understanding of bank's features.
- Ensure satisfaction via follow-ups, work in target-driven setting involving applications, data entry, referrals.
Financial Consultant
Datacore Technologies LTD, Logica UK Limited
Chennai
2011.04 - 2013.01
- Managed UK Accounts Payable, overseeing invoice posting, expense allocation, and timely payments, while maintaining strong vendor relationships.
- Effectively addressed supplier queries, rebuilt relationships through consistent payments, and ensured up-to-date and reconciled supplier accounts.
Senior Customer Service Executive
Intelenet Global Services Pvt. Ltd
Chennai
2007.11 - 2011.03
- Managed diverse customer queries and complaints on mortgage-related matters and ensuring effective call resolution.
- Played key role in mentoring, training new agents, and acting as subject matter expert, contributing to quality service deliery.
Customer Service Executive
HCL BPO
Chennai
2006.08 - 2007.10
- Worked as a debt collector for a postal department.Collected rental on the postage meters hired by Pitney Bowes.
Education
Bachelor of Commerce - In Accounting and Finance
University of Madras
Chennai,India2006
Skills
- Negotiation
- Risk assessment
- Collections
- Financial analysis
- Excel Expertise
- Reconciliation
Certification
2023
Credit Risk Specialist I Credit Risk Management
London School of Business & Finance
2018
Excel Intermediate Level
Inhouse Training
2018
Collection Principles and Practices
Inhouse Training
Languages
English
First Language
English
Proficient
C2
Hindi
Elementary
A2
Tamil
Intermediate
B1
Hobbies
• Traveling
• Rollerblading
• Abstract Art
Timeline
Credit Controller
Dhofar Global Tr. Co LLC
2019.03 - Current
Accounts Receivable Team Leader
Dhofar Global Tr. Co LLC
2018.07 - 2019.03
Team Leader-Sales Support Unit
Dhofar Global Tr. Co LLC
2016.05 - 2018.06
Sales Coordinator
Dhofar Global Tr.Co LLC
2014.12 - 2016.04
Front Desk Executive
Dhofar Global Tr.Co LLC
2014.03 - 2014.12
Relationship officer-Telesales
Mashreq bank
2013.05 - 2014.03
Financial Consultant
Datacore Technologies LTD, Logica UK Limited
2011.04 - 2013.01
Senior Customer Service Executive
Intelenet Global Services Pvt. Ltd
2007.11 - 2011.03
Customer Service Executive
HCL BPO
2006.08 - 2007.10
Bachelor of Commerce - In Accounting and Finance
University of Madras
2023
Credit Risk Specialist I Credit Risk Management
London School of Business & Finance
2018
Excel Intermediate Level
Inhouse Training
2018
Collection Principles and Practices
Inhouse Training
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