PRISLA RAJ
DUBAI,United Arab Emirates
Summary
Enthusiastic Customer Service and Pricing Specialist with in-depth knowledge of Freight Forwarding, account management and training. Providing unsurpassed support to demanding customers and sales team with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Clarion Shipping Services LLC
DUBAI, United Arab Emirates
11.2021 - Current
- Pricing and Negotiating rates with s/line according to the customer demand, company profit and securing business on the basis of best quotation
- Updating weekly excel Rate sheet for all ports with different carriers (FCL/LCL, different commodities, Validity)
- Communicating with overseas agents and getting rates for Import and Cross trade shipments.
- Handling FCL, LCL, Import/Export Ex-Work shipments and dealing with transporters and clearing agents to get best and competitive quotation with good service.
- Dealing with agents nominations completely.
Logistics Coordinator
Porto Louran General Trading LLC
DUBAI, United Arab Emirates
11.2019 - 10.2021
- Pricing, negotiation with carriers upon rates, booking, submission of shipping instructions online, invoicing and collection.
- Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
- Improved sales order processes by identifying opportunities in shipment efficiencies.
- Managed import consignments through approved clearing agents.
- Communicated with carriers, shipping lines and external haulage contractors.
- Completed shipment documentation to company standards.
Operations Supervisor
CPP Shipping LLC
DUBAI, United Arab Emirates
11.2017 - 10.2019
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, bookings, submitting shipping instructions online, preparing documents like packing list and commercial invoice on behalf of exporters, shipment tracking, ED passing and coordinating with transporters for Gate in container before cutoff, updating container load list accurately to not face any shutout, ensuring for smooth operation for every single shipment till end. Handling complete Import shipment documentation, Invoicing and collection of payment from customer, inventory management and supervising the work of our back office team.
- Developed and deepened relationships with customers and vendors.
Operations Supervisor
Rapid Cargo Pvt Ltd
Karachi
10.2014 - 08.2017
Operations Executive
Logistic Services Pakistan
Karachi
05.2010 - 09.2014
Education
Bachelors - Microbiology
2010
Intermediate F.Sc Pre - medical
2007
Matriculation - Science
2005
Skills
- Microsoft Office
- Outstanding customer service
- Customer sales support
- Team management
- Problem-solving
- Customer-focused
- Public relations
- Leadership
Additional Information
- Visa status : Employment Visa
Languages
English
Advanced
Hindi
Advanced
Urdu
Advanced
Punjabi
Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Clarion Shipping Services LLC
11.2021 - Current
Logistics Coordinator
Porto Louran General Trading LLC
11.2019 - 10.2021
Operations Supervisor
CPP Shipping LLC
11.2017 - 10.2019
Operations Supervisor
Rapid Cargo Pvt Ltd
10.2014 - 08.2017
Operations Executive
Logistic Services Pakistan
05.2010 - 09.2014
Bachelors - Microbiology
Intermediate F.Sc Pre - medical
Matriculation - Science
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