Priya NANDHAKUMAR
Dubai
Summary
Engineering Graduate with a passion for the banking and financial services sector, as well as real estate. Thrives on a growth-oriented mindset and embraces challenges to expand expertise in customer care. Strong interpersonal skills and quick grasp of new concepts for effective communication. Consistently delivers exceptional customer satisfaction and manages teams with analytical skills. Recognized by industry leaders for finely honed people management skills. Highly organized professional with extensive experience in customer service, account management, and sales. Proven track record of increasing customer loyalty and satisfaction, resulting in higher revenue growth. Builds trust through effective communication and cultivates meaningful connections. Passionate about helping customers by understanding their needs, providing solutions, and delivering exceptional experiences. Results-driven individual with expertise in developing and driving successful financial strategies. Track record in accurately analyzing financial information and reporting it to stakeholders. Demonstrates ability to manage risk and implement financial plans. Exceptional problem-solving and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CRM Executive
SOBHA LLC
04.2023 - Current
- Spearheaded Post-Sales CRM Operations
- Successfully handed over completed projects to customers, receiving positive feedback regarding service.
- Enhanced efficiency in executing operational responsibilities encompassing SPA, pre-registration, title deed registration, and resale processes for multiple projects.
- Exhibited a sound understanding of operations and actively contributed towards the training of new employees and the development of relationships with clients.
- Handled a range of administrative tasks pertaining to customer hospitality vouchers and loyalty benefits.
- Provided efficient support to RM through the prompt completion of critical operational tasks.
- Managed project progress using Salesforce, consistently providing stakeholder updates.
- Enabled effective use of platform through comprehensive training materials.
- Drove increased adoption of the CRM platform by proactively gathering input from team members, troubleshooting concerns, and streamlining processes.
Relationship Manager
UNICORN COMMERCIAL BROKERS
10.2021 - 03.2023
- Cultivated strong professional connections and referrals, consistently surpassing quarterly sales targets.
- Delivered a superior level of expertise while cultivating long-term connections with clients.
- Proactively addressed customer inquiries and effectively resolved complaints, fostering trust and boosting satisfaction.
- Exceeded performance metrics for customer service and achieved goals for sale of bank products and services.
- Enhanced client relationships by attentively addressing their needs and delivering customized financial solutions.
- Enabled smooth communication between clients and service departments, ensuring prompt resolution of issues.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Implemented a client feedback loop that resulted in enhanced service offerings and elevated levels of client satisfaction.
Deputy Manager
KOTAK BANK
05.2020 - 09.2021
- Manage key bank clients, address customer inquiries and concerns in a retail branch banking role as Deputy Manager .
- Delivered exceptional service by effectively troubleshooting problems and swiftly handling transactions.
- Consistently delivered high-quality service by addressing customer concerns within required response time
- Ensured customers selected our bank as their primary financial institution
- Monitored and supervised daily operational activities of the branch
- Supervised and authorized the opening and processing of FD, DD, Outward remittance, cash transactions, and account openings.
- Applied extensive knowledge of investment markets to formulate lucrative financial plans for clients.
- Managed coordination of activities, provisioning, environment setup, risk mitigation and follow-up through effective communication with team members, stakeholders and vendors.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Enhanced customer satisfaction by implementing targeted strategies to effectively address client concerns.
- Identified areas for improvement in the department and implemented strategic initiatives to address performance or resource gaps.
Assistant Manager
HDFC BANK
06.2015 - 04.2020
- Promoted to PB authorizer, handling all retail bank operations and swiftly resolving customer queries and complaints in the role of Deputy Manager at various Retail Branch Banking locations.
- Optimize processes to meet customer expectations and ensure efficient complaint/query handling.
- Maximized revenue potential by strategically involving sales staff in driving customer sales
- Maintained compliance with all required statutory and process standards
- Increased customer loyalty and preference for our bank
- Increased customer retention rates by effectively managing attrition
- Monitored and prevented high customer attrition resulting from closure of accounts with large sums in deposits.
- Implemented strategies to convert every interaction into a valuable relationship.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Implemented systems to streamline lobby management processes, leading to enhanced productivity and reduced wait times.
- Resolved customer escalations while delivering exceptional support for demanding interactions.
- Managed complaint prevention responsibilities effectively
- Solicited feedback from non-complaining customers.
- Maximized customer adoption of various direct banking channels to enhance accessibility and ease-of-use.
- Monitored sales for Personal Bankers, Welcome Desk, and Tellers
- Met TAT for opening customer accounts
- Managed high transacting account efficiently.
- Maintained client relationships to boost product sales.
Education
B.E Civil Engineer -
S.B.O.A Matric& Hr. Secondary
01.2004
Skills
- Task Prioritization
- Rapport and relationship building
- Data Analytics
- Operations Management
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Effective Communication
- Staff Training and Development
- Customer Complaint Resolution
Certification
- Advanced Excel
- Microsoft power BI
- CFT Compliance Requirements
- PPT
Languages
Telugu
Tamil
English
Malayalam
French
Software
- Sales Force
- Property Strength
- Oracle
- Finacle
- Microsoft word /excel
- Google spreadsheet
- Microsoft one Note
- PPT
Personal Information
- Title: CRM EXECUTIVE
- Date of Birth: 18/12/92
- Nationality: Indian
Timeline
CRM Executive
SOBHA LLC
04.2023 - Current
Relationship Manager
UNICORN COMMERCIAL BROKERS
10.2021 - 03.2023
Deputy Manager
KOTAK BANK
05.2020 - 09.2021
Assistant Manager
HDFC BANK
06.2015 - 04.2020
B.E Civil Engineer -
S.B.O.A Matric& Hr. Secondary
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