PRIYA PANKAJ GUPTA
Kharghar, Navi mumbai,India
Summary
Dedicated and enthusiastic hospitality professional with over 7 years of experience in guest service, coordination, and team operations in prestigious hospitality establishments. Recently cross-trained in Sales and Marketing, gaining insight into corporate strategy, client engagement, and promotional campaign planning. Eager to transition into a corporate office role where I can leverage my service expertise, communication skills, and business acumen to support organizational growth and operational efficiency.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant Hostess
Taj Dubai, Miss Tess
2023.10 - 2025.05
- Manage reservations and guest seating using POS systems
- Ensure high standards of hygiene and guest satisfaction
- Coordinate daily operations, inventory, and purchase requirements
- Interact with guests to address feedback and ensure smooth service
- Prepare and deliver daily reports and seating plans
Room Service Order Taker
Taj Dubai
2021.02 - 2023.09
- Handled guest calls and coordinated with kitchen/service departments
- Maintained inventory and managed daily operational setup (Mis-en-place, tray setup)
- Delivered VIP guest service and ensured guest preferences were met
- Used POS systems for order management and reporting
Room Service Order Taker
ITC Grand Central Mumbai
2017.07 - 2021.01
- Coordinated service operations and handled guest communications
- Managed VIP guest needs and ensured personalized service delivery
- Maintained allergen awareness and guest preference logs
Order Taker
The Oberoi Mumbai
2017.02 - 2017.07
- Provided guest services and supported food & beverage operations
- Maintained service quality and addressed guest preferences
Team Member
Domino’s Pizza
2016.04 - 2017.01
- Assisted with customer orders and maintained store operations
Sales Executive
Idea Telecommunication
2015.10 - 2016.04
- Promoted and sold mobile plans, assisted with customer queries
Education
BBA - undefined
Bharati Vidyapeeth University
2015.01 - 2018.04
HSC - Commerce
Convent of Jesus & Mary High School
2013.01 - 2015.04
SSC - undefined
Dnyanjyot Vidyalaya School
2012.01 - 2013.04
Skills
- Leadership & Team Management
- Communication & Interpersonal Skills
- Customer Service & Problem Solving
- Active Listening & Multitasking
- Time Management & Reporting
- Computer Proficiency & POS Systems
Accomplishments
- Completed cross-training in Sales and Marketing: contributed to promotional campaign planning, market research, and client communications
- Gold & Silver medalist in Martial Arts competitions
- Awarded for excellence in extracurricular activities
Personal Information
Nationality: Indian
Custom
- Martial Arts
- DIY crafts & sustainable reuse
- Music & family time
- Social interaction & cultural learning
Languages
English and Hindi
Advanced
C1
Timeline
Restaurant Hostess
Taj Dubai, Miss Tess
2023.10 - 2025.05
Room Service Order Taker
Taj Dubai
2021.02 - 2023.09
Room Service Order Taker
ITC Grand Central Mumbai
2017.07 - 2021.01
Order Taker
The Oberoi Mumbai
2017.02 - 2017.07
Team Member
Domino’s Pizza
2016.04 - 2017.01
Sales Executive
Idea Telecommunication
2015.10 - 2016.04
BBA - undefined
Bharati Vidyapeeth University
2015.01 - 2018.04
HSC - Commerce
Convent of Jesus & Mary High School
2013.01 - 2015.04
SSC - undefined
Dnyanjyot Vidyalaya School
2012.01 - 2013.04