Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Custom
Languages
Timeline
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PRIYA PANKAJ GUPTA

PRIYA PANKAJ GUPTA

Kharghar, Navi mumbai,India

Summary

Dedicated and enthusiastic hospitality professional with over 7 years of experience in guest service, coordination, and team operations in prestigious hospitality establishments. Recently cross-trained in Sales and Marketing, gaining insight into corporate strategy, client engagement, and promotional campaign planning. Eager to transition into a corporate office role where I can leverage my service expertise, communication skills, and business acumen to support organizational growth and operational efficiency.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Restaurant Hostess

Taj Dubai, Miss Tess
10.2023 - 05.2025
  • Manage reservations and guest seating using POS systems
  • Ensure high standards of hygiene and guest satisfaction
  • Coordinate daily operations, inventory, and purchase requirements
  • Interact with guests to address feedback and ensure smooth service
  • Prepare and deliver daily reports and seating plans

Room Service Order Taker

Taj Dubai
02.2021 - 09.2023
  • Handled guest calls and coordinated with kitchen/service departments
  • Maintained inventory and managed daily operational setup (Mis-en-place, tray setup)
  • Delivered VIP guest service and ensured guest preferences were met
  • Used POS systems for order management and reporting

Room Service Order Taker

ITC Grand Central Mumbai
07.2017 - 01.2021
  • Coordinated service operations and handled guest communications
  • Managed VIP guest needs and ensured personalized service delivery
  • Maintained allergen awareness and guest preference logs

Order Taker

The Oberoi Mumbai
02.2017 - 07.2017
  • Provided guest services and supported food & beverage operations
  • Maintained service quality and addressed guest preferences

Team Member

Domino’s Pizza
04.2016 - 01.2017
  • Assisted with customer orders and maintained store operations

Sales Executive

Idea Telecommunication
10.2015 - 04.2016
  • Promoted and sold mobile plans, assisted with customer queries

Education

BBA - undefined

Bharati Vidyapeeth University
01.2015 - 04.2018

HSC - Commerce

Convent of Jesus & Mary High School
01.2013 - 04.2015

SSC - undefined

Dnyanjyot Vidyalaya School
01.2012 - 04.2013

Skills

  • Leadership & Team Management
  • Communication & Interpersonal Skills
  • Customer Service & Problem Solving
  • Active Listening & Multitasking
  • Time Management & Reporting
  • Computer Proficiency & POS Systems

Accomplishments

  • Completed cross-training in Sales and Marketing: contributed to promotional campaign planning, market research, and client communications
  • Gold & Silver medalist in Martial Arts competitions
  • Awarded for excellence in extracurricular activities

Personal Information

Nationality: Indian

Custom

  • Martial Arts
  • DIY crafts & sustainable reuse
  • Music & family time
  • Social interaction & cultural learning

Languages

English and Hindi
Advanced
C1

Timeline

Restaurant Hostess

Taj Dubai, Miss Tess
10.2023 - 05.2025

Room Service Order Taker

Taj Dubai
02.2021 - 09.2023

Room Service Order Taker

ITC Grand Central Mumbai
07.2017 - 01.2021

Order Taker

The Oberoi Mumbai
02.2017 - 07.2017

Team Member

Domino’s Pizza
04.2016 - 01.2017

Sales Executive

Idea Telecommunication
10.2015 - 04.2016

BBA - undefined

Bharati Vidyapeeth University
01.2015 - 04.2018

HSC - Commerce

Convent of Jesus & Mary High School
01.2013 - 04.2015

SSC - undefined

Dnyanjyot Vidyalaya School
01.2012 - 04.2013

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PRIYA PANKAJ GUPTA