Office packages
Priya Vinod
FRONT OFFICE ADMINISTRATOR
BurDubai
Summary
Personable Office Administrator with Seven years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
4
4
Languages
Work History
Front Office Administrator
Eurasian Institute of Management
Kayamkulam, Kerala
04.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Transit the documents and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Interacted with customers by phone, email or in-person to provide information.
- Provide clarifications to students queries ina professional manner
- Follow up with students for any enquiries through direct meetings, live chat, phone calls and email.
- Advice students about the programs offered, admission procedure, eligibility and costs involved.
- Provide assistance to the students to complete the enrolment forms. Review all the student's applications and refer the students to financial service if required.
- Arrange orientation programs, educational workshops and for students .
Front Office Receptionist
Speedwings Aviation Academy
Pathanamthitta, Kerala
08.2016 - 12.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Designed faculty time schedules to address complete operational needs.
- Prepared meeting rooms and materials and recorded important information.
- Monitored admissions data, navigate course catalogs, and responded to inquiries from prospective students, Faculty and other administrators.
- Visits schools and colleges, speaks to groups and individual students, and meets with school officials to develop partnerships between the University and other institutions throughout the state; coordinates community workshops, retreats, and on-site admissions programs.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Customer Relations Executive
BWFS Pvt.Ltd
Cochin, Kerala
03.2017 - 10.2017
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assist passengers as needed through arrival and check -in process including support for passengers with special requirements such as unaccompanied minors(UM), VIP passengers and passenger needed wheelchair assistance
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Carried out day-to-day duties accurately and efficiently.
- Arrival Hum clearance documentation and procedures.
- Maintaining the help desk documents and providing relevant information to the passenger
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
GUEST RELATION HOSTESS
The PGS VEDANTA Pvt. ltd
Cochin , Kerala
10.2015 - 07.2016
- Greet incoming and departing guests with a genuine smile and eye contact ;Escort them to Dining Area.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Other duties as assigned.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Trainee
THE WOOODS MANNOR , WOODY,S HOTEL(P) ltd,
Cochin,Kerala
10.2014 - 07.2015
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- other duties as assigned.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Tourism Studies - Tourism
Indira Gandhi National Open University
Cochin, Kerala 07.2018 - Current
GED -
Angelblues Aviation Academy
Cochin, Kerala 06.2014 - 07.2015
Skills
Office management
Bookkeeping
Time management
Inbound phone call handling
Performance improvement
Software
Data Entry
Ms outlook
Certification
Certification in word processing & Data Entry
Timeline
Front Office Administrator
Eurasian Institute of Management
04.2021 - 04.2022
Bachelor of Tourism Studies - Tourism
Indira Gandhi National Open University
07.2018 - Current
Customer Relations Executive
BWFS Pvt.Ltd
03.2017 - 10.2017
Certification in word processing & Data Entry
09-2016
Front Office Receptionist
Speedwings Aviation Academy
08.2016 - 12.2019
GUEST RELATION HOSTESS
The PGS VEDANTA Pvt. ltd
10.2015 - 07.2016
Trainee
THE WOOODS MANNOR , WOODY,S HOTEL(P) ltd,
10.2014 - 07.2015
GED -
Angelblues Aviation Academy
06.2014 - 07.2015