PRIYA DHARSHINI

• Conducted performance reviews to improve team productivity through actionable feedback.
• Monitored market trends to stay ahead of competitive changes.
• Handled crisis situations to reduce potential losses and disruptions.
• Handled customer enquiries, quotations, and pricing negotiations with shipping coordination.
• Coordinated bookings with shipping lines and agents to support sales targets.
• Managed freight rate requests and follow-ups to keep pricing accurate.
• Ensured smooth shipment execution from booking through delivery milestones.
• Assisted resolving operational and pricing issues for customers.
• Oversaw warehouse operations, maintaining optimal stock levels.
• Ensured compliance with industry standards for improved credibility.

• Coached daily leadership shifts using practical routines and on job techniques.
• Reviewed business operations for growth chances and supported expansion across areas.
• Delivered major projects to improve efficiency and productivity over time.
• Negotiated procurement contract terms to maximise profit margins for business.
• Managed inventory for 15+ NVOCC principals and tracked cargo in JBM ERP.
• Coordinated shipment clearance with overseas agents against clearance timelines.
• Prepared reports that reduced discrepancies and kept documentation accurate.
• Verified compliance requirements and documentation before each shipment release.

Handled Sudan-based operations and maintained documentation for smooth processing.

• Tighten quality controls to raise customer satisfaction rates across operations.
• Deliver performance gains through targeted coaching and practical guidance sessions.
• Run team meetings to improve day-to-day internal communication and clarity.
• Create new training programmes to build employee skills and capability.
• Manage air and sea import operations by issuing cargo arrival notices.

Issue delivery orders, complete invoicing, and close each job file.

• Handle RCL documentation through DCS portal for consistent records.
• Lead documentation team and standardise SOPs for accuracy.
• Handle 3 Saudi stations, including Riyadh, Jeddah, and Damman.
• Process sea and air import and export activities for each station.