Priyadharshini Harikrishnan

Customer Service Representative

Markai Commercial Brokers LLC (CBD Bank)

08.2023 - 03.2024

Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Processed customer service orders promptly to increase customer satisfaction.
Collaborated with team members to develop best practices for consistent customer service delivery.