Priyanka Arora

• Recruiting and hiring new employees
• Managing training and development initiatives
• Maintaining a smooth onboarding process
• Carrying out necessary administrative duties.
• Keeping track of employee performance.
• Developing clear policies and ensuring policy awareness
• Handling workplace investigations, disciplinary, and termination procedures.
• Create safe and inclusive work environment
• Oversee and manage benefits and compensation
• Leading team of junior human resource managers

Responsibilities

• Responsible for an overall quality system in an HR department
• Understanding and executing staffing requisition, requirements, and issues from all departments.
• Draft and update documents such as job descriptions, employee handbook, performance appraisal, forms, policies, and other HR-related documents.
• Sourcing candidates via recruitment agencies and online job advertisement
• Screening the candidates by resume shortlisting, phone interviews and personal interviews with coordination with the concerned departments & background verification of the shortlisted candidates.
• An issuing a Letter of Offer/Intent/Employment to the selected candidate.
• Maintain employees' leaves medical and attendance records. I kept track of employees' attendance/absenteeism and reported to the Operations Manager.
• Review, update and maintain proper filing such as employees' medical insurance policies.
• I was conducting an orientation program and briefing a new employee.
• I am setting up / Update / Forward email addresses for new and resigned employees.
• Conduct exit interviews to identify reasons for employee termination.
• Planning of company events or activities on occasions by management's approval
• Organizing training sessions or training for employees, ensuring equipped to perform their duties.

Personal Assistant to Director

• I acted as the first point of contact, dealing with correspondence and phone calls.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• I was booking and arranging travel, transport, and accommodation.
• We are organizing events and conferences.
• We are ordering office supplies and replacements and managing mail and courier services.
• I was Copying, scanning, and faxing documents, as well as taking notes.

Responsibilities:

• Responsible for sourcing talented candidates according to the client's job description through internal databases, group referrals, and job portals like Monster Naukri and LinkedIn.
• Providing recruiting for all levels of Engineering and some big Retail, nurses, doctors, Real Estate,
  Contracting, Construction, financial, FMCG, and IT group professionals.
• Experience in entire 360 life cycle (Identification & Understanding/Sourcing/ Screening/ Initial
  Interview/ Final Interview Feedback/ Short Listing/ Verification/ Offer/ Joining Formalities) of
  Recruitment for full time and contractual.
• Have a good understanding of UAE labour laws and visa processing.

HR Operations Tasks

• Manage the entire lifecycle of employees from offer letter generation to their exit formalities.
• Calling candidates for their documents and offer letters to complete their joining formalities.
• Responsible for document collection and verification for Visa and Labor card applications. Conduct
  Reference and background checks of prospective candidates.
• Coordinating for Visa and Labor card applications, complete medicals, Labor card formalities and
  Visa stamping.
• Maintaining HR records, such as those related to compensation, health and medical insurance.
• Creating & making a memo, salary slips, certificate, transfer letter, warning letter, NOC letter, etc.
• Maintaining tracker for the candidates who are joining or who have already joined and shared the Same with the respective RMs.
• Exit formalities – Responsible for ensuring a smooth cancellation process for Visa and labour Card/visa apply.

Administrative Task

• Manage the contract renewal/extension process of the employee.
• Managing and keeping track of all company vehicles' repair, renewal & maintenance in a timely Basis.
• Handling Petty Cash flow of the company and the personal account of MD.
  

Responsibilities

HR Officer

• I was working as an HR officer and Insurance Officer.
• Manage the entire lifecycle of employees from offer letter generation to their exit formalities.
• Calling candidates for their documents and offer letters to complete their joining formalities.
• Responsible for document collection and verification for Visa and Labor card application Conduct reference and background checks of prospective candidates
• Coordinating for Visa and Labor card application, complete medicals, Labor card formalities and Visa stamping
• Ensuring all documents are collected and uploaded in the HRMS system to further apply for a visa.
• We maintain a tracker for candidates who have already joined and share it with the respective RMs.
• Updating the tracker daily by the end of the day
• Responsible for issuing all HR documents based on a request by candidates, e.g., salary certificates, salary transfer letters, No Objection certificates, etc.
• Manage contract renewal/extension process of the employee.
• Exit formalities – Responsible for ensuring a smooth cancellation process for Visa and labour card /visa applications.

Insurance Officer

• Handling and applying all types of insurance, e.g., Medical Insurance, Property Insurance and Vehicle Insurance
• I was applying insurance cards for the candidates who are newly joined daily.
• I used to call the candidates for required documents to use the insurance card and their family members.
• Filling all required information of insurance card in the system Handling candidates' queries daily.
• I call the resigned or terminated candidates to get the insurance card to get them deleted.
• I am deleting the Insurance card one time a week for resigned and terminated candidates.
• Making Invoice for every client per the pro-rata base and yearly basis
• Posting Debit and Credit notes in Tally and following up on reconciliation with different clients

Responsibilities:

• Receives inbound calls from the customers and creates cases related to customers' concerns.
• Follows up cases on behalf of the customer to solve the issue and close the topic at the earliest possible time.
• Sends emails to the concerned store or department regarding customer complaints to process them and have Feedback.
• Makes outbound calls to Carrefour's suppliers to follow up on issues or requests at hand (e.g., deliveries, installation, technician requests) to rectify customer problems.
• To effectively use computer application software and tools provided by the call centre to the agents to maximize customer service and satisfaction.
• We Generate reports and statistics regarding the cases, suppliers, and satisfaction. Follow strict rules and processes by the call centre and all Carrefour stores in GCC.
• Handles any customer complaints and escalates them to the concerned department.
• I was responding to customer complaints received through emails.
• Escalating and following up on the delayed item deliveries and service requests directly with the supplier
• Handling customer complaints related to the after-sales assistance.
• Following up the home delivery and technician requests of the customers
• Providing accurate and timely Feedback on customer queries
• Maintaining timely and positive communication with Carrefour branches and suppliers
• Assisting customers with an online purchase and Carrefour policies
• Managing the complaints received through webmail and closing them appropriately.
• Working on social media complaints and resolving on a timely basis
• Maintaining complaints tracker and regularly following to close
• In-depth knowledge of SUGAR CRM

Social Media Executive Responsibilities

• Execute daily tasks of social media strategy across identified platforms (Twitter, Facebook, Instagram, and LinkedIn), including publishing content, performing enhancements and modifications coordinating with prompt responses to questions and comments over social media platforms.
• Strategically monitor & report on MAF Cinemas' social media accounts and MAF Retail. (Carrefour)
• Attend MAF Cinemas events to ensure they are captured for social media posts.
• Ensure daily content updates relevant to the audience and customers based on upcoming movie releases and promotions in Carrefour hypermarkets, Markets and City Market engaging movie posts and promotions posts.
• Management content on social media platforms includes tweets, complaints, and suggestions.
• Manage customer feedback through online social and escalation specific feedback.
• Weekly reporting on social media KPI's
• Monitor competitor activity and share with the team.
• Administration social media completions to include organizing prizes and contacting winners.
• In-depth knowledge of Social CRM Lithium