Summary
Overview
Work History
Education
Skills
Websites
Certification
Publications And Accolades
Recognitions
Timeline
Generic
Priyanka Balasubramaniam

Priyanka Balasubramaniam

Dubai

Summary

Dynamic and results-driven Program Manager with over 16 years of experience leading large-scale programs and Specialized in leading digital transformation programs and channel implementation in the banking industry, driving innovative solutions and enhancing client experiences with teams of 60+ members. Expertise in Agile, Hybrid, and Waterfall methodologies, program delivery, budgeting, and personnel management, consistently aligning strategies with organizational goals to drive measurable success. Adept at enhancing program efficiency and fostering collaboration across diverse industries, including financial services, technology, and consulting. Proven track record working with top-tier organizations such as CTS, FAB, ENBD, and Intellect, delivering impactful projects that exceed stakeholder expectations. Skilled in communication, leadership, and strategic planning, with a commitment to excellence in every initiative.

Overview

16
16
years of professional experience
1
1
Certification

Work History

AVP - Program Director

Intellect Design Arena
06.2023 - Current
  • Directed the successful delivery of Intellect's Global Transaction Banking products and solutions for corporate banking, ensuring client success across the MEA region following a hybrid management model of Agile and SDLC
  • Spearheaded digital transformation efforts for a leading bank, replacing legacy systems with cutting-edge web and mobile solutions, resulting in enhanced client experience and operational efficiency
  • Led full-cycle program delivery for Intellect's digital banking solutions, from scoping and requirements gathering to deployment, ensuring successful implementation in alignment with client objectives
  • Managed customization of banking products, tailoring solutions to client-specific requirements and overseeing UI/UX adjustments to meet customer demands
  • Led product design walkthroughs and VoC sessions with corporate banking clients, gathering feedback and refining solutions to align with customer expectations
  • Championed the integration of customer feedback into product development cycles, improving banking solutions based on direct user input to enhance overall customer satisfaction
  • Led the end-to-end setup of an Offshore Development Center (ODC), ensuring seamless operations.
  • Delivered detailed, data-driven status reports and presentations to senior leadership and executives, ensuring transparency and alignment on program progress
  • Worked closely with senior leadership to define strategic goals and ensure that program objectives were aligned with overall business priorities.
  • Acted as the primary liaison for clients, partners, and senior management,ensuring clear communication, swift resolution of issues, and strong stakeholder relationships.
  • Managed program budgets, providing accurate forecasts and financial reports to stakeholders, while ensuring optimal resource allocation and cost control.
  • Recruited, supervised, and mentored program managers and other key team members, building and maintaining a high-performing team capable of delivering complex initiatives.
  • Coached cross-functional teams and leadership to enhance their effectiveness, fostering continuous reflection,improvement, collaboration,quality practices and to use tools like Jira and Confluence.

Program Manager

Emirates NBD
06.2022 - 06.2023
  • Implemented major Corporate Channel Onboarding for the Enterprise payments hub system, impacting 50000+ corporate clients usage.
  • Oversaw Payments Hub BAU and NPSS Program, managing backlog items efficiently across diverse requirements.
  • Coordinated a large-scale program for Corporate channel onboarding, managing a {$6 million} budget while following PMI and Agile standards.
  • Led cross-functional vendors in requirements gathering for a program affecting various stakeholders in the bank.
  • Delivered pilots/releases, providing leadership with risk assessments through a comprehensive RAID matrix.
  • Maintained critical project artifacts, including a program roadmap and updated meeting minutes for stakeholders.
  • Reviewed critical documents, ensuring compliance with project specifications and timely financial submissions
  • Reviewed critical documents such as test strategies, deployment plans, requirement specifications, invoices, and purchase requests
  • Managed the regulatory approval process, obtaining necessary licenses and ensuring compliance with local laws.
  • Ensured strict cybersecurity policies and IT governance were implemented to protect sensitive client data.
  • Worked closely with government bodies and legal counsel to ensure smooth approval and adherence to all regulations.

Service Delivery Manager

First Abu Dhabi Bank
03.2020 - 06.2022
  • Delivered New channel within Corporate Banking Channels, enhancing Internet Banking capabilities for corporate clients
  • Key project deliveries included FABEPAY,FABONLINE, impacting 20,000+ customers and enhancing user retention by 30%
  • Facilitated Remote cheque deposit integrations, improving efficiency by 20% for 20,000+ customers
  • Led the implementation of the FABOnline China program as a new entity, ensuring successful deployment and alignment with business objectives.
  • Managed the complete lifecycle of the program, from requirement gathering to implementation, collaborating with key stakeholders to define project scope and goals.
  • Coordinated cross-functional teams including technical, business, and operations units to ensure smooth integration of the program.
  • Ensured adherence to regulatory and compliance standards, particularly for corporate banking operations in China.
  • Conducted in-depth business analysis to identify and address specific needs, providing tailored solutions for the program's successful roll-out.
  • Led the planning and execution of releases and Agile/Waterfall deliveries for (CIB) Channels applications, encompassing strategic and tactical programs, change request enhancements, technology upgrades, cloud migration, new feature development, and software version upgrades
  • Addressed production issues by liaising with technical teams to resolve vulnerabilities, manage risks, and conduct disaster recovery (DR) testing
  • Oversaw infrastructure technology upgrades, including planning and implementing cloud migration initiatives
  • Conducted key steering committee meetings for status updates, defect triaging, and strategizing future actions
  • Managed the complete delivery lifecycle from inception through go-live and post-go-live support, ensuring all phases were executed effectively
  • Facilitated Agile adoption for teams, resulting in a 40% increase in sprint efficiency by optimizing dashboards
  • Held end-to-end ownership of the release management process, including responsibilities for budgeting and cost estimation for Capex and Opex
  • Organized planning meetings, daily huddle, backlog refinement, release planning, UAT war rooms, retrospectives and reviews to ensure team stays aligned, approach adjusted as needed and deliver a high quality product with constantly changing requirements to various clients
  • Oversaw the physical and IT infrastructure setup, ensuring secure data environments and robust communication systems.
  • Established operational workflows to align offshore processes with the company’s global standards.
  • Reduced operational costs through strategic vendor negotiations and resource management.


Senior Associate

Cognizant Technology Solutions
12.2008 - 02.2020
  • Extensive experience in digital banking, payments, correspondence, core banking implementation, and mortgage loans across North America, Canada, and the UAE
  • Manulife Bank of Canada (Jan 2019 - Feb 2020) - Scrum Master: Led the Digital and Mortgage Broker Squad, managing end-to-end release processes and ensuring Scrum practices were followed
  • Facilitated sprint ceremonies, conducted story point estimations, and maintained JIRA backlogs to drive Agile adoption and track team performance
  • First Abu Dhabi Bank Integration (Jan 2017 - Dec 2018) - Project Lead: Oversaw onshore integration deliveries, focusing on governance, audit, and change management
  • Managed project forecasts, and schedules, ensuring timely completion of milestones
  • Discover Financial Services (Jan 2014 - Dec 2016) - Junior Scrum Master: Assisted teams in Agile adoption by setting up dashboards, prioritizing backlogs, and conducting sprint ceremonies
  • Successfully delivered iterative releases for mobile banking and credit card projects, ensuring compliance with audit standards
  • Planned and facilitated sprint sessions, retrospectives, and backlog grooming for the coaches unit and conducted Chapter Synch meetings for fostering collaboration and alignment among all teams
  • Provided oversight and leadership for initiatives involving multiple scrum teams, assessing trends and recommending process improvements
  • PepsiCo & McGraw Hill (Apr 2009 - Dec 2013) - Associate: Designed and executed test strategies for various testing phases, leading defect triage calls to resolve critical issues
  • Developed project execution plans and prepared key documentation for project management reviews

Education

Post Graduate program in Information Technology -

SCDL
12.2013

Computer Application - undefined

W.C.C
06.2008

Skills

  • Program Management and Leadership Skills
  • Digital Transformation & Execution
  • Digital Channel Implementation
  • Agile Methodologies & Delivery
  • Scaled Agile Framework
  • Client Facing/Consulting
  • Program Evaluation and Improvement
  • Program Management
  • Strategic Planning and Execution
  • Team Management and Leadership
  • IT Governance Implementation
  • Risk Management Strategy Implementation
  • Budgeting, invoicing, SOW, PO Management and Cost Optimization
  • Offshore Development Center Setup & Management
  • Client Relationship Management
  • Stakeholder Collaboration and Engagement
  • Portfolio Management
  • Resource/Vendor Management
  • Regulatory Compliance & Approvals

Certification

  • Professional Scrum Master - PSP1
  • Robotic Process Automation Developer
  • ISTQB
  • Robotic Process Automation BA
  • Leading SAFe - 5.0

Publications And Accolades

  • SWIFT 2021 Compliance Implementation, Received accolades for implementing SWIFT 2021 Compliance for Corporate Internet banking system.
  • DB Upgrade and Cloud Migration, Received accolades for implementing DB upgrade, OS Migration, and Cloud migration for Corporate Internet banking system.
  • BPMS Ticket Automation, Received business accolades for implementing BPMS ticket Automation for Trade transactions.
  • FABePay Channel Implementation, Received IT & Business accolades for implementing FABePay Channel implementation.

Recognitions

  • Shining star award, For bank merger project.
  • Best team Spirit, 2016, For core banking implementation.
  • Best team Spirit, 2017, For core banking implementation.
  • Hall of Fame nomination, At Cognizant.

Timeline

AVP - Program Director

Intellect Design Arena
06.2023 - Current

Program Manager

Emirates NBD
06.2022 - 06.2023

Service Delivery Manager

First Abu Dhabi Bank
03.2020 - 06.2022

Senior Associate

Cognizant Technology Solutions
12.2008 - 02.2020

Computer Application - undefined

W.C.C

Post Graduate program in Information Technology -

SCDL

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Priyanka Balasubramaniam