Priyanka Bhatnagar

Insurance Domain-Policy Fulfillment,Reinsurance Claims,Payments

• Worked to provide continuous improvement for product development lifecycle.
• Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
• Facilitated daily Scrum, sprint planning, sprint demos and retrospective meetings.
• Facilitated collaborative work, team assignments and discussion and handled resource allocation and decision-making.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Supported team using servant leadership style and leading by example.
• Enabled team to become self-organized and self-managed through consistent coaching.
• Worked with product management team to develop release plans and keep product backlogs well-groomed, prioritized and visible to stakeholders.
• Led estimation, planning and backlog grooming and refinement in sprints.
• Organized and facilitated Scrum ceremonies, including daily stand-ups, sprint planning, grooming, sprint reviews, demos and retrospectives.
• Updated team on milestones and process changes with weekly meetings.
• Managed product backlog and supported Scrum framework for monthly sprint releases
• Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs.
• Defined business requirements and provided analysis to increase operational efficiency.
• Defined key data sources and data points to track against performance indicators.
• Translated business needs into business requirement ,technical requirements and RTM for IT development.
• Conducted interviews to gather customer requirements via surveys, questionnaires and workshops.
• Collaborated with project sponsors to determine project scope and vision.
• Led interviews with key business users to collect information on business processes and user requirements.
• Improved processes and procedures to achieve key performance metrics.

• Developed and maintained quality assurance procedure documentation.
• Designed Test strategies,Test Plans, Test cases, RTM.
• Execution of Test cases.
• Reporting bugs as per the defect cycle in HP ALM
• Preparation of test report for management for transparency.
• Training to new resources.

In House banking Application-FTS, DDS, WPS, CDSS

⦁Accountable to check compliance process with ISO standards.
⦁Determined the quality inspection parameters and specifications as quality basis.
⦁Prepare audit report and categorize the areas for the product success/failures.
⦁Perform root cause analysis (RCA) to compute the reasons behind inefficiencies.
⦁Preparing regular dashboards for Management review
⦁Managing the logs for preventive and corrective actions for any complaints from Customer
⦁Taking regular feedback from clients to improve the process.
⦁Responsible for preparing test cases, scenarios, RTM, lesson learnt, incident report, WSR etc.
⦁Involved in analyzing business and system requirements, managing development of specifications to create and execute detailed test plans, and verify bug fixes.
⦁Accountable for the review (Peer review), actively involved in analysis, System testing and level1 validation.
⦁Responsible for implementing ISO 9000:2008 (MR).

Banking-HSBC NET and HSBC Connect-Mainframe

⦁ Conduct gap analysis to identify training requirements for upgrading competency.
⦁ Conducting periodic analysis and providing recommendations for improvement in quality objectives.
⦁Regular Presentation to the management basis while providing solutions for critical issues.
⦁Provided ongoing operational process analysis, communicated project status and identified and resolved operational issues and constraints.
⦁Use Quality Centre for repository, reporting and tracking bugs, and providing updates on resolved bugs.
⦁Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
⦁Designed test plans and defined cases for functional, integration system, and user acceptance testing.
⦁Attended weekly defect report meetings and presented progress updates.
⦁Efficiently handled the knowledge transfer to the new resources in the project, defect tracking and maintenance of Events Logs and ensured delivery of bug free application.
⦁Efficiently managed the billing hour's distribution for team (Clarity). Involved in Onsite calls to understand the requirements properly and discussing impacts.

Telecom-OSS and BSS

⦁Test Scripts preparation for manual and automation (QTP 9.0) scenarios for Mainframe Applications.
⦁Identifying bugs and managing defect triage meetings.
⦁Involved in all types of testing like – Regression, Integration and UAT management.
⦁Involved in GUI, Functional and Regression tests for the System.
⦁Participated STLC Training and Automation Training