Priyanka Choithramani

• Handled applicant requirements, queries and biometrics while upholding confidentiality and delivering high-quality service.
• Managed customer-facing visa application submission processes with focus on documentation, accuracy, process compliance and service standards.
• Verified, scanned and digitised passports and supporting documents; updated, tracked and processed applications through internal systems and workflows.
• Handled application dockets and accurate dispatch of approved and unapproved applications/documents as per defined procedures.
• Worked in a structured, high-volume environment, maintaining SOPs, TAT, Zero Error, Clean Desk and Zero Tolerance standards.
• Received verbal recognition from team leadership for effective crowd handling, customer management and timely service delivery.

• Managed end-to-end operations of a founder-led, exhibition-based retail business focused on sarees, stoles, dupattas, unstitched suits and contemporary textile products.
• Curated and developed product ranges by evaluating fabrics, prints, colours, motifs, placement, embellishments, pricing and customer preferences.
• Worked with block printing, natural and mineral dyes, pigments, inks, handwork and other surface embellishments in developing textile products.
• Handled customer fulfilment, customised orders, returns, refunds and exchanges, ensuring smooth end-to-end customer operations.
• Coordinated inter-city exhibition logistics, sourcing and supply-chain movement, ensuring product availability and operational execution.
• Coordinated with artisans, designers and vendors on sourcing, customisation, product development and production requirements.
• Managed product photography, cataloguing and website product presentation to support merchandising and customer engagement.

Highlights:

• RUDA Exhibition - participation and maximum sales recognition.
• Tribes of India - Best Collection appreciation.
• Maximum sales achieved at Apparel House, Gurugram with National Silk Expo.
• Two products featured in Dainik Bhaskar (Local Newspaper).
• Revived Jahota hand block print saree collection with traditional artisans.
• Collaborated with Padma Shri awardee artist on a collection exhibited at Constitution Club of India, Delhi.
• Curated a Kutch cotton collection with Khamir and an ajrakh artist showcased at JKK, Jaipur.

• Delivered customer-facing technical support in structured corporate service environments, resolving issues and managing cases while ensuring clear communication with customers.
• Maintained accurate case records and adhered to defined systems, service workflows, and quality standards to meet process and customer-service requirements.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Helped customers set up new systems, applications and software.
• Worked within SLA and TAT driven service environments, maintaining process accuracy, quality adherence and timely case closure.

• Supported event coordination and brand activation activities across corporate and consumer-facing events including Rajasthan Royals IPL Jaipur, MasterChef Jaipur Audition, Woolmark, Oakley Optics, Garnier Men and Gemsfield Emerald Jewellery and other real-estate groups.
• Assisted with on-ground execution, coordination and customer/guest-facing activities in fast paced event environments.