Priyanka Joshi

Experienced in back-office operations. Now I pursued a digital marketing certified master course from Digital Vidya where I learned what the industry was all about & also seeking long-term career prospects in the same.

Aims to attain a job position in the field of Social Media Marketing, Paid Advertising, Lead Generation, and Social Media Campaigns.

• I build my own digital marketing blog http://digitalvik.com and whatever learned applied practically.
  
• Social Media Management for one my client www.justclickaway.ae it’s a service providing company.
• Manged Google and facebook ads campaign to gain subscribers for you tube channel ( https://www.youtube.com/channel/UC5CKt4o0Rr_eNSgzfK1Zvxw )
  
• Currently doing an internship in digital marketing on pixel track (online internship programm).

Work as Digital Marketing Executive and has a good knowledge of Google AdWords, Search Engine Optimization, SEM, Email Marketing, Mobile Marketing, and Social Media Marketing.

• Develop, manage and optimize comprehensive paid Facebook add campaigns

• Understanding digital marketing strategies for lead generation on Facebook.

• Audience research, audience building and add creation.

● Wordpress Website theme, creation & optimization

● Creating Engaging social media strategies to enhance web presence and brand awareness.

● conducting competitor analysis through tools to identify improvements in accordance with goals.

● handling day-to-day Search Engine Optimization (SEO) activities including on-page optimization and off-page optimization.

● Social Media planning & execution, Creating & publishing landing pages

● ROI driven email campaign to provide quality leads within the definite team period

• Area wise allocation with due diligence of received FV request from dedicated client to the field Staff.
• Ensured on time revert on assigned deals from field staff.
• Keep clients posted with the status of every job they send
• Ensured maximum productivity of each field staff on hourly basis.
• Monitored field verification officers always have a capacity of any unexpected newly received deal from client.
• Reviewed credit verification fill to identify potential credit risk and make appropriate decision to mitigate the same. Prepare analytical reports for each client on monthly basis.
• On time reply to email queries received from clients.
• Keep MIS updated
• Ensured Monthly Analysis is provided to clients.
• Attended and contribute in monthly meeting/presentation to each client’s management.
• Attended and participated in new clients marketing and presentations.

To receive the customer request regarding policies cancellation, transfer ship of owners.
• Used to process refunds and over premium refunds to the client via ACH transaction.
• If there are any discrepancies in the request then we take the confirmation from our onshore partners.
• Ensure that proper methods and techniques are used to achieve the highest levels of quality and service to meet client goals.
• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the procedures and working processes and thus managing cost-effective operations.
• Distribution of work for Life track and indexing process among the team.
• Identify improvement areas & implement measures to maximize customer satisfaction levels.
• Completing the cases assigned and also ensuring that the main bucket is cleared.
• Trains the new associates on process and provides floor support.
• Audits the processed cases and discuss the errors with individuals or team.
• Maintaining trackers and sending all reports to management.

Worked on ERP orders, manually entering order in ERP and validation the information using status tool and customer specific tools.
• Handling Customer requests for order booking.
• Working closely with clients of Cisco (US, EMEA, APAC) ensuring the effective execution of operations
• Worked in customer Relationship Management (CRM).
• Handled end to end order management process (Quote to cash Process flow)
• Resolving customer queries
• Worked on Oracle 11i to enter/modify the orders manually