Priyanka Malik
Dubai
Summary
Results-driven project management professional with a proven ability to lead teams and drive successful project outcomes. Skilled in balancing multiple priorities, ensuring effective communication, and delivering on project goals in dynamic environments. Expertise in project planning, risk management, and stakeholder engagement. Recognized for adaptability, reliability, strong focus on collaboration, and achieving results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Project Manager
Imperium Enterprises LLC
06.2023 - Current
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Operations Specialist
Paytm
11.2021 - 06.2023
- Spearheaded optimization of deactivation and retention processes, reducing resolution time by 35% and significantly boosting customer satisfaction
- Led data analysis initiatives to enhance CPV international card processes, achieving a 25% decrease in resolution times
- Improved training and deployment feedback mechanisms, resulting in a 40% reduction in cancellation rates and a 15% increase in operational efficiency
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Education
Master of Commerce - Business, Accounts, Economics, Statistics
Kurukshetra University
06.2019
Bachelor of Commerce - Business, Accounts, Economics, Statistics
Kurukshetra University
04.2017
Skills
- Agile methodologies
- Project management
- Task delegation
- Scrum framework
- Requirements gathering
- Project planning
- Asana software
- Risk assessment
- Project development
- Stakeholder relations
Project reporting
Scope management
Certification
- CAPM Certification Course
- Google Certified Project Manager
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting it all Together
- Agile Project Management
- Project Execution: Running the Project
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Associate Project Manager
Imperium Enterprises LLC
06.2023 - Current
Operations Specialist
Paytm
11.2021 - 06.2023
- CAPM Certification Course
- Google Certified Project Manager
- Foundations of Project Management
- Project Initiation: Starting a Successful Project
- Project Planning: Putting it all Together
- Agile Project Management
- Project Execution: Running the Project
Master of Commerce - Business, Accounts, Economics, Statistics
Kurukshetra University
Bachelor of Commerce - Business, Accounts, Economics, Statistics
Kurukshetra University
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