Priyanka Nair
Summary
Highly motivated and results-driven Sales Support Executive with over 10 years of experience providing exceptional support to sales teams and ensuring smooth operations. Demonstrated expertise in customer relationship management (CRM), sales order processing, reporting, and product knowledge. Recognized for excellent communication skills, organizational abilities, and attention to detail. Proven ability to handle multiple tasks in a fast-paced environment, ensuring customer satisfaction, and contributing to the achievement of sales targets.
Overview
15
15
years of professional experience
Work History
Entrepreneur
Onirik Events
01.2023 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality services consistently over time.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Coordinated schedules and timelines for events.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Implemented innovative event concepts to create memorable experiences for attendees, driving repeat business and referrals.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events
- Analyzed event costs to identify areas of improvement and cost savings.
Sales Support Executive
Elite Safety Consultant
12.2016 - 12.2022
- To Assist SM in preparation of quotations and ensuring delivery of the same to the customer
- Boosted sales performance by providing efficient administrative support to the sales team.
- Streamlined sales processes with effective implementation of CRM software for better data management.
- Maintaining a track records for all the quotation and necessary follow ups to the customers
- Receiving and maintaining all necessary approvals, POs and Contracts from the customers
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handling enquiry calls of the customers, Tele Marketing, Tele-Sales, prospecting and cold calls
- Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
- Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
- Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
- Developed strong client relationships through prompt communication and excellent service quality.
Sales Support Executive
Windomaker Software Pvt Ltd
07.2015 - 08.2016
- To provide any kind of Sales and Administrative help to National &International Sales, as well as other departments
- This includes:
- - Pre Sales Activities-Prospecting, Cold Calling, Allocating Leads
- - Post Sales Activities-verifying orders and tracking it into CRM as well as NAV Database, License file management, ensuring issue of invoices etc
- Generating License file (new dongle sent to customer from India are tested after applying the1st License file)
- Sending Microsoft Dynamics NAV Alerts for Expiry of License file to relevant sales staff for further action
- Conducting Induction training for CRM
- Creating Lead, Accounts, Contacts and Support or Training Contracts in CRM for an order of support incidents or Training
- Sending System Generated Account and Support Statements to national and International clients
- Running Campaigns in CRM (festivals, Pre and post exhibition and training or any sale)
- Organize travel arrangements for sales visits/meetings/exhibitions/on-Site Training or Demos
- Help with pre-exhibitions preparations and post exhibition follow ups, if any
- Help Sales to import new Leads/Accounts in CRM
- Tele-calling and Debt Chasing
- Streamlining CRM & NAV Database and Sales Support Processes
- Preparing weekly Sales Report and sending to the Management
Customer Support Executive
Baroda Minerals Pvt Ltd
10.2014 - 06.2015
- Handling over all Administrative work
- Positive interactions with the clients and placing orders
- Ensure timely Payments
- Providing an efficient and effective services to the customers
- Follow ups, if required
Customer Support Executive
Muthoot Fincorp Ltd
12.2013 - 10.2014
- Handling Customers and explaining them about each product
- Influence customer to buy our product
- Handling all the operational activities
- Maintaining Documentation
- Selling and Marketing of the third party products
- Providing an efficient and effective financial services to every common man at their door steps with various beneficial and easy products
Claims in charge in Sales Department
Aldiam Motors Pvt Ltd- Hyundai
11.2011 - 02.2013
- Handling and Supporting the Sales Support Claim programs
- Claiming the scheme amount that are set for Exchange, Corporate and Loyalty Bonuses from HMIL (Hyundai Motors India Ltd) for customers
- To collect all the relevant documents of the customers in accordance with the claims procedure of HMIL
- Duly submit the same within the stipulated time periods of HMIL
- Answerability to the customers regarding the Hyundai Claim Schemes
- Arrange all the back end activity such as advertisement for sales promotional activity
- To Make Booking Of Vehicles
- To Make Enquiry Of The concern Person For the Particular Vehicles
- To Make Exchange, Loyalty, Corporate Bonuses For Customer
- To Prepare Invoice, Receipt, Delivery Note, Sale Certificate in GDMS software
Store Supervisor
Reach Office Solutions
04.2010 - 06.2011
- Looking after, the duties regarding purchase, accounting, preservation
- Handling of issue/receipt of stores of categories of civil, electrical and Stationery
- To Handle all accounting work in excel sheet
Education
PG Diploma - Strategic Human Resource Management
MS University of Baroda
01.2015
MBA - Human Resource Management
Vinayaka Missions University
Salem, TamilNadu01.2014
B. COM - Accountancy
MS University of Baroda
01.2012
Skills
- MS Office – Word, Excel & PowerPoint
- Microsoft Dynamic CRM
- E-mail and Internet Applications
- Customer relations
- Goal setting
- Problem Solving Attitude
- Sales support coordination
- Event marketing
- Vendor relationship management
- Business customer support
LNGG
English
Gujarati
Hindi
Marathi
Malayalam
Profile Snapshot
- MBA, BCOM& PGD (Strategic Human Resource Management) with nearly6 years of experience in Sale support admin. Customer support and operations. With experience in various sectors starting with Automobile, NBFC and Software.
- Proven skills in handling pre & post-Sales Support activities, Customer Support services and administrative/event management activities, implementing process enhancement in line with standard SOP’s.
- Demonstrated abilities in handling and maintaining customer database through Microsoft Dynamic CRM and NAV.
- Skilled in interfacing with various external bodies and coordinating with national and international clients.
- Experience in managing and organizing corporate and Training events within the stipulated time period & allocated budget.
- Ability to swiftly ramp up tasks with competent cross-functional skills & special delivery mechanism.
- An effective communicator with excellent relationship management skills, problem solving & organizational abilities.
Areas of Expertise
- Sales Support Admin
- Tracking & implementing all the assigned Sales Support activities within preset deadlines and coordinating with various concerned departments.
- Anchoring Sales Support activities to meet product requirements of national and International clients.
- Customer Support
- Managing and resolving customer queries on various products and operational processes by means of positive interactions.
- Providing an efficient and effective financial services to every customer at their door steps with various beneficial and easy product.
- Ensuring timely payments and follow ups.
- HR Administrative and Event Management.
- Marketing materials and resource management for Business and Training Events.
- Running Campaigns for Pre and post exhibition and Training Events.
- Shortlisting Candidates as per departmental and organizational requirements, calling and organizing interviews.
Personal Details
- Date of Birth:22nd September1990
- Passport No.: N4994908
- AUS VISA: Permanent Resident
Timeline
Entrepreneur
Onirik Events
01.2023 - Current
Sales Support Executive
Elite Safety Consultant
12.2016 - 12.2022
Sales Support Executive
Windomaker Software Pvt Ltd
07.2015 - 08.2016
Customer Support Executive
Baroda Minerals Pvt Ltd
10.2014 - 06.2015
Customer Support Executive
Muthoot Fincorp Ltd
12.2013 - 10.2014
Claims in charge in Sales Department
Aldiam Motors Pvt Ltd- Hyundai
11.2011 - 02.2013
Store Supervisor
Reach Office Solutions
04.2010 - 06.2011
MBA - Human Resource Management
Vinayaka Missions University
B. COM - Accountancy
MS University of Baroda
PG Diploma - Strategic Human Resource Management
MS University of Baroda
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