PRIYANKA SUBASH

Projects :

• Apple Launch Program
• Samsung S25 Launch Program
• FIVE Sim App
• UAE Pass projects
• SWYP Revamp - Entertain Me
• eSIM Replacement
• Smiles elGrocer
• Smile Service Market
• Smiles Explorer
• Smiles Mancity
• M365 - Fixed and Digital
• Smiles App - Food Delivery
• Insurance On Demand
• Self Assisted Station - Fixed Project
• Click & Go - Horizontal & Vertical
• Hero Table - Sales Project
• Facial Recognition - Mobile App
• eWallet on Digital Channels
• Auto Enrollment
• Etisalat 4G Home Wireless
• eLife Ultra
• eLife Projects
• Caramel Sprints
• Adoption and Mobile Enhancements Tracks
• Health Check in production - eCare & Shop (Automation)
• Health Check in production - Mobile apps : e& app, Smiles, SWYP (Automation)
• Smiles BOGO & IMG Offers
• Digital 2020 - eCare Track
• Digital 2020 - mShop Track
• Etisalat eCare and eShop - Digital Revamping

Key Responsibilities :

• Worked closely with developers and managers to guarantee the timely availability of all required artifacts.
• Assist Technical Product Owners by ensuring clarity and managing expectations regarding the product backlog and timelines for all projects.
• Organize user stories from the technical product backlog into the Sprint plan, emphasizing consistent and prompt delivery of business value initiatives, and conduct agile ceremonies such as product backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Collaborate with Technical Product Owners to enhance and sustain the product backlog, schedule, and incorporate stories into sprints under the guidance of the TPO, while tracking progress..
• Monitored system performance against predefined criteria.
• Establish and oversee a structured process, leading continuous improvement efforts to adopt best practices for Agile Delivery Management and efficiently handle conflict resolution.
• Handle risks, assumptions, issues, and dependencies by addressing obstacles to ensure the continuous delivery of value.
• Analyzed multiple data sources to pinpoint issues, assess risks, and uncover business opportunities.
• Make sure that the Acceptance Criteria and Definition of Done (DOD) are adhered to, and verify that every team member is actively involved and contributing significantly to the stories.
• Crafted innovative solutions to overcome challenges in existing systems.
• Led the UAT Digital Segment and UI/UX cross-functional teams, comprising over 20 members.
• Served as the primary contact for Level 1 escalations within the UAT Digital Segment and UI/UX team.
• Promote a consistent work rate that aligns with the established quality management strategy with your team. Utilize an agile project management application such as ADO or Jira.
• Supported the onboarding and training of new team members. Instruct the team on implementing Agile/Scrum methodologies to meet business objectives effectively and enhance self-organization. Evaluate the team's proficiency in Scrum and mentor them towards greater maturity at a manageable and agreeable rate. Advocate for team empowerment, ensuring active participation and significant contributions from all members while promoting adherence to a sustainable workload and the established quality management plan.

Projects :

• IP Equivalence
• Life Cycle Change Requests

KeyResponsibilities :

• Collaborate with external stakeholders to integrate essential features into projects.
• Prepare requirement documents, manage storyboards with the Jira tool, and generate reports.
• Hold meetings to equip the UAT team with the necessary information todevelop test scenarios, data, and execution strategies.
• Facilitate workshops to communicate business requirements to technical teams,discuss affected systems, and agree on action plans.
• Collaborated with technical personnel to resolve inefficiencies and bottlenecks.
• Conducted comprehensive software audits to ensure adherence to standards.
• Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.

Client : Telstra - Australian Telecommunication Company Projects :

• SIP Trunking over ASP Project (SToA) – CNS-DI Independent Release (IR)
• National Broadband Network - Multi Technology MIX (NBN– MTM) - CNS-DI Independent Release (IR)
• Telstra Wavelength Services - CNS-DI Independent Release (IR)
• Telstra CNSDI – Life Cycle Change Request (LCCR)
• Telstra CNSDI – SDDB team

Key Responsibilities :

• Collaborated with various stakeholders to communicate business requirements and solutions
• Delivered IT functions and defined business processes to achieve business goals.
• Conducted daily client calls to provide updates on testing status and address areas of concern.
• Estimated testing costs based on test planning, execution (including re-execution), and management/deployment.
• Conducted walkthroughs of test cases with clients and business analysts.
• Implemented peer, group, and team reviews (development, testing, and support) of test cases, which proved highly effective.
• Developed test scenarios and cases based on business and systemrequirements.
• Intentionally identified defects through validation and negative testing of applications.
• Developed multiple strategies to streamline the defect retesting process by integrating different scenarios.
• Reduced the time spent on defect retesting by 40%.
• Ensured regular interaction with developers and managers to maintainthe availability of all necessary artifacts as scheduled.
• Provided all test deliverables to clients and test managers as required.