Hi, I’m
PRIYANSHI JAIN
Dubai
Summary
Operational Excellence Professional with expertise in Lean/Six Sigma methodologies, Projects and Process management in global operations. Proven track record in driving transformation initiatives, leveraging analytical skills and project management expertise to translate visions into actionable goals, enhance customer experience and drive continuous improvement
Overview
11
years of professional experience
5
Certifications
Work History
Almosafer, Seera
Senior Manager Operational Excellence & Process Excellence
2 2021 - Current
Job overview
- Lean Six Sigma Implementations, Instill Continuous Improvement Culture, Co-own salesforce CRM workflows, Establish Project Management Capabilities, Formulate WFM function, Facilitate Process automation (RPA), Drive time & motion, utilization analysis, Transformation & change management, Define performance metrics
- Provide strategic leadership in areas of Business Process Management, Quality Assurance, Data Analytics, and Project Management
- Developed operating model and customer journey for new ventures and key projects
- Pivotal in launch multiple business streams (Discover Saudi, Almosafer activities-JV, Chalet+)
- Led traditional/Agile projects; migration, RPA, third-party integrations, product development, contributing over 0.5B SAR in annual revenue
- Improved CSAT by 8% through targeted process and system enhancements
- Own process architecture
- Drive process discovery for improvement/automation
- Enhanced Quality Assurance effectiveness by 30% with standardized sampling, monitoring & audit procedures
- Leveraged Advanced Analytics, ML, for dynamic transaction forecasting, achieving 97% accuracy
- Boosted sales conversion from 4% to 11% by targeted improvements
- Increase partner portal usage by 63%, leading to 40% shorter conversion cycle
- Re-engineered credit card processes with dynamic VCC RPA automation, eliminating fraud risks
- Optimized Salesforce workflows reducing customer contact rate by 30% and improving efficiency by 46%
- Driven time and motion analysis for fulfillment arm, achieving 99% scenario coverage and >90% confidence in utilization analysis
- Enhanced customer experience through omnichannel and other strategic initiatives
- Utilized data analysis, stakeholder engagement, process audits, quality assurance (QA), & root cause analysis (RCA) on customer feedback (VOC) to continually refine and improve operations
- Centralized supplier portal access management, automating requests to reduce efforts by 40%, TAT by 25%, and eliminating 250K SAR annual fraud losses
- Realized SAR 450k+ in cost savings through robust solutioning including feasibility, impact, and risk analysis.
Wirecard Processing FZ LLC
Regional Manager, Operational Excellence - Middle East & India
06.2019 - 02.2021
Job overview
- Process Mining and RPA Implementation, Project Management, Process Management, Strategy deployment, Quality Assurance, Drive Data & Process culture, Analytics & MIS Reporting (SQL, Power BI), Global Team Management
- Formulate operational excellence division across global organizations and lead regionally
- Supported Board and Regional Management decisions with performance analytics and insights
- Standardized processes & technology solutions across regions as part of global transformation
- Conducted time and motion analysis, achieving 99% scenario coverage and 95% confidence in utilization results
- Established process audit and governance protocols, reducing process variance from 33% to 7% in six months
- Led high-impact projects, ensuring feasibility analysis and impact assessments for successful implementation
- Led operational readiness for launch of acquiring payment services across regions, coordinating with internal stakeholders (IT and operations), banks, and merchants.
Wirecard Processing FZ LLC
Team Lead - Business Intelligence & Documentation
05.2018 - 06.2019
Job overview
- Team Management & Mentoring, Process Improvement, Build SOP Documentation function, Build KPI framework, Data Analysis & Automation - SQL, MS Office Suite, Power BI
- Acted as regional point of contact for global transformation management team
- Driven process improvements and automation projects
- Standardized SOP documentation structure, creating 500+ SOPs across 14 teams
- Implemented automated data quality audits using SQL, achieving long-term data accuracy of 94.7%
- Always maintained impeccable record with 0% error in analysis and reporting.
Wirecard Processing FZ LLC
Senior Business Intelligence Analyst
06.2017 - 05.2018
Job overview
- Define Performance metrics, Process Improvements, Data Analytics & MIS Reporting, Structure intercompany SLA's, Co-owner JIRA workflows, Formulate BI function
- Streamlined client reporting and service availability algorithms, reducing customer queries by ~80%
- Automate SLA analysis using SQL, reducing reporting time by 50%
- Led Time & Motion Analysis for 17 teams, and created growth forecast model for budgeting and strategy.
AFFT LLC
Business Development Associate & Analyst
12.2016 - 04.2017
Job overview
- Conducted comprehensive market research to identify new business opportunities & market trends
- Managed projects acting as bridge between customer and technical teams
- Analyzed sales and financial data to assess business performance and identify areas for improvement.
Tata Consultancy Services
Analyst
03.2013 - 10.2016
Job overview
- Techno-functional role into data analytics, MIS Reporting and process improvements
- Conduct client workshops, assemble and analyze data, provide recommendations on target states
- Enhance CSI from 60% to 85% within 2 months through structured process analysis
- Service & Commitment Award
- Award of Excellence for exemplary performance
- On The Spot Award for Innovation challenge.
Education
RGTU
Bachelor of Engineering
Skills
Strategy Planning & Implementation
Certification
Lean Six Sigma Black Belt
References
Available upon request
Additional Experience
Assessor – Dubai Quality Awards (Dubai, UAE)
2021 - 2023
DQA is a framework by Government of Dubai, utilizing EFQM model (European Foundation for Quality Management) for assessing organizational excellence.
Assessor – Taqdeer Awards (Dubai, UAE)
2024
Taqdeer awards is a Strategic Government initiative with a mission to spread workforce care best practices.
Responsibilities:
· Evaluate organizational performance
· Participate in site visits, interviews, and data analysis to gather relevant information for assessment process.
· Prepare detailed reports and presentations summarizing findings and insights for awards nominations.
Stay updated with latest guidelines and quality management trends to maintain high assessment standards
Timeline
Regional Manager, Operational Excellence - Middle East & India
Wirecard Processing FZ LLC
06.2019 - 02.2021
Team Lead - Business Intelligence & Documentation
Wirecard Processing FZ LLC
05.2018 - 06.2019
Senior Business Intelligence Analyst
Wirecard Processing FZ LLC
06.2017 - 05.2018
Business Development Associate & Analyst
AFFT LLC
12.2016 - 04.2017
Analyst
Tata Consultancy Services
03.2013 - 10.2016
Senior Manager Operational Excellence & Process Excellence
Almosafer, Seera
2 2021 - Current
RGTU
Bachelor of Engineering
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