PRIYYANKA L WGGH
Dubai,UAE
Summary
Operations Supervisor with over 12 years of experience in wellness and beauty sectors. Proven expertise in clinic operations, client relationship management, and staff training. Achieved significant sales growth and maintained high service standards through innovative strategies and effective leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Operations Supervisor
The House of ENSPA
Dubai, UAE
05.2022 - 11.2025
- Managed daily operations across multi-location beauty and spa units, ensuring seamless client experience.
- Implemented SOPs and KPIs to optimise treatment flow and enhance therapist performance.
- Supervised staff onboarding and professional development programs to uphold grooming standards.
- Oversaw procurement and retail inventory tracking, improving efficiency in consumables planning.
- Coordinated with customer service and marketing teams for effective promotional campaigns.
- Handled service escalations and VIP guest relations to sustain premium service excellence.
- Standardised service quality across branches, ensuring consistency in brand experience.
- Achieved 25% improvement in inventory turnover through cost-efficient procurement strategies.
Regional Technical Head
The Cosmo Herbal Ltd
, India
07.2020 - 04.2022
- Managed key salon accounts and provided advanced training for beauty and aesthetic partners.
- Delivered education programmes, product demonstrations, seminars, and cluster training workshops.
- Coordinated with Sales and R&D teams to develop training modules and product launch strategies.
- Cultivated strong relationships with beauty business partners to support brand expansion.
- Performed business assessments to identify opportunities for service optimisation and sales growth.
- Developed competency standards and evaluated beauty professionals to ensure service excellence.
Senior Technical Trainer
SSIZ International Pvt Ltd
06.2018 - 06.2020
- Delivered advanced hair and skin training program, enhancing service quality and brand adoption.
- Conducted in-salon education and workshops to foster product knowledge and technique proficiency.
- Assessed skill levels and improved staff performance through targeted coaching.
- Drove retail productivity via training-focused sales enablement and partner engagement.
- Recognised as Best Technical Trainer – West India for outstanding achievements in 2016–17 and 2017–18.
- Achieved highest number of in-salon training programmes delivered in the region.
Technical Trainer
Lotus Professional Pvt Ltd
06.2009 - 11.2016
- Delivered professional product and skin treatment training via in-salon sessions, seminars, and cluster workshops.
- Coached beauty professionals to elevate service standards and client experience practices.
Education
Bachelor - Computer Application
Shivaji University
IndiaDiploma - Computer Application
Chhatrapati Shivaji College
IndiaSkills
- Aesthetic Clinic Operations & SOPs
- Client Experience & Patient Journey Management
- Revenue Growth & Membership Sales
- Staff Hiring, Training & Performance Management
- Medical Consumable & Retail Inventory Control
- CRM / Clinic Systems (SAP, Dynamics 365, Zenoti-style platforms)
- Quality, Hygiene & DHA Standard Compliance
- Vendor & Doctor Coordination
- Complaint Resolution & VIP Client Handling
- Marketing Coordination & Promotions Execution
Certification
- Advanced Diploma in Cosmetology — VLCC
- Advanced Diploma in Hair Designing — VLCC
- Customer Experience Excellence Certification
- Leadership & Operational Efficiency Certifications
Languages
English
Fluent
Timeline
Operations Supervisor
The House of ENSPA
05.2022 - 11.2025
Regional Technical Head
The Cosmo Herbal Ltd
07.2020 - 04.2022
Senior Technical Trainer
SSIZ International Pvt Ltd
06.2018 - 06.2020
Technical Trainer
Lotus Professional Pvt Ltd
06.2009 - 11.2016
Diploma - Computer Application
Chhatrapati Shivaji College
Bachelor - Computer Application
Shivaji University