Prominence Ndlovu
Dubai
Summary
Focused Assistant Supervisor with strong background in team leadership and operational management. Demonstrates effective problem-solving skills, ensuring smooth workflow and optimal staff performance. Committed to fostering collaborative work environment that drives productivity and employee satisfaction. Adept at handling multiple tasks and prioritising needs to achieve organisational goals.
Overview
7
7
years of professional experience
Work History
Assistant Supervisor
THE GROOMING COMPANY ( NBAR )
Dubai
12.2023 - Current
- Maintained high standards of cleanliness and organisation in the workplace.
- Trained new employees on company policies and job duties, ensuring quick assimilation into the team.
- Assessed team strengths and abilities and utilising skills to best advantage, increasing team performance.
- Addressed customer complaints, resolving issues promptly to maintain high service standards.
- Researched issues and compiled reports, presentations and summaries from data.
- Facilitated communication between management and staff, acting as a liaison to foster a positive work environment.
- Helped staff with special projects by setting up schedules and organising resources.
- Assisted associated departments with clerical and administrative support.
- Collaborated with the supervisor to develop strategies for team motivation and retention.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
Customer Service Call Center ASSISTANT SUPERVISOR
HOUSE OF ENSPA ( THE NAIL SPA )
Dubai
11.2018 - 11.2023
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Addressed customer service enquires quickly and accurately.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Navigated internal database to execute tasks quickly and efficiently.
- Responded to customer emails with accurate, professional replies.
- Managed daily salon operations, scheduling staff shifts and overseeing client bookings for optimal service delivery.
- Established positive rapport with customers through various channels.
- Enhanced customer experience by offering additional services and promotions tailored to individual preferences and history.
Education
Certificate of Higher Education - Cosmetology
Polytechnic
2018
Skills
- MW
- Excel
- Power Point
- Sage
- SAP
- LMT
- Ariba
- Tolerant and Flexible
- Clear Communication Skills
- Organization & Adaptation
- Problem Solving & Team Work
- Customer Service
- Team building
- Customer service
- Sales enhancement
Languages
English
Zulu
Personal Information
- Date of birth: 1999-09-23
- Nationality: Zimbabwe
Timeline
Assistant Supervisor
THE GROOMING COMPANY ( NBAR )
12.2023 - Current
Customer Service Call Center ASSISTANT SUPERVISOR
HOUSE OF ENSPA ( THE NAIL SPA )
11.2018 - 11.2023
Certificate of Higher Education - Cosmetology
Polytechnic